Senior On-Site Service Specialist

Job Description

Senior On-Site Service Specialist

Senior On-Site Service Specialist

Position Profile


The Senior On-Site Service Specialist supports daily print, production, supply distribution, and equipment operations while delivering high-quality customer service across multiple customer locations. This role requires strong technical aptitude, reliability, and the ability to work independently in a fast-paced, service-driven environment. The position reports directly to the Field Manager, Site Supervisor, or Site Leader, depending on site configuration.

Job Duties and Responsibilities

Customer Service and Communication

• Provides excellent customer service and maintains strong interpersonal communication.
• Responds to and coordinates all customer service calls.
• Answers inquiries regarding job status, feasibility, and service expectations.
• Delivers completed jobs to designated on-site or off-site locations.
• Maintains clean, organized, and well-stocked copier areas.
• May perform filing duties based on customer needs.
• May assist with other contracted services such as equipment service, reprographics, imaging, check printing.
• Performs other duties as assigned

Supply Distribution and Management

• Performs shipping and receiving duties for materials and supplies.
• Delivers supplies-including copier toner and cases of paper-to various buildings.
• Travel between customer buildings as required.

Maintenance and Reporting

• Performs basic copier/printer maintenance and assists with equipment moves as needed.
• Maintains daily meter readings, service logs, and supply inventories.
• Ensures accurate data capture for
• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Qualifications (Education, Experience and Certifications)

Knowledge, Skills and Abilities

• Basic computer competency, including proficiency with the MS Office Suite.
• Working knowledge of copiers and related equipment; repair experience preferred.
• Basic electronics knowledge is preferred.
• Ability to read and understand technical manuals, parts books, and related documentation.
• Strong troubleshooting and problem-solving skills.
• Physical & Operational Requirements
• Ability to lift up to 50 lbs unassisted.
• Ability to walk and work in outdoor conditions as needed.
• Ability to work independently, manage time effectively, and adapt to changing tasks.
• Ability to determine proper packing methods and materials and verify packing slips for accuracy.
• Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
• Make daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

Working Conditions, Mental and Physical Demands

• Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
• Make daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.