MALM Configuration Lead Consultant

Job Description

Job Description:\n\nGeneral Information:\nJob Title: MALM Configuration Lead Consultant\nJob Location: Atlanta, GA, United States (Onsite/Hybrid) OR fully remote across the United States for exceptional candidates.\nJob Type: Full-time, Permanent\nHiring Timeline: Immediate\nReporting Line: Co-Founder & COO\nTravel Expectations: Up to 50% travel, based on customer requirements.\nExisting Vacancy: Yes\nApplication Deadline: Open until Filled\nSalary Range: 115K – 130K USD per year (negotiable)\n\nAbout Fulfillment IQ (FIQ): \n \n Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. \nWe work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. \nOur teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. \nIf you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. \nRole Overview: \nWe are seeking an experienced MALM Configuration Lead Consultant with strong expertise in Manhattan Active® Labor Management to lead labor management configuration, solution design, testing, deployment, and stabilization activities across large-scale supply chain transformation programs.\nThis role requires hands-on experience with Manhattan Labor Management configuration, strong knowledge of warehouse operations, engineered labor standards, workforce performance processes, and the ability to partner with client stakeholders to design scalable labor management solutions.\nThe ideal candidate will act as a trusted advisor to operations, business, and technical teams while owning key MALM configuration workstreams. This person will help ensure the labor management solution supports productivity tracking, performance visibility, incentive programs, standards management, operational reporting, and continuous improvement goals.\nKey Responsibilities: \n\n Lead MALM configuration workstreams across implementation, enhancement, and transformation projects.\n Own configuration design for Manhattan Active® Labor Management processes, including labor standards, job codes, activity tracking, indirect time, travel time, performance measurement, and productivity reporting.\n Translate business and operational requirements into scalable MALM configuration solutions.\n Lead client workshops and design sessions to gather requirements, validate current-state processes, and define future-state labor management workflows.\n Configure Manhattan Labor Management components to support operational needs across distribution center functions.\n Partner with warehouse operations teams to understand labor processes across receiving, putaway, replenishment, picking, packing, shipping, inventory control, cross-dock, and value-added services.\n Support labor standard setup, maintenance, validation, and alignment with operational processes.\n Collaborate with functional consultants, technical teams, integration teams, QA teams, and client stakeholders to ensure end-to-end solution alignment.\n Review and validate configuration changes to ensure quality, consistency, and adherence to implementation standards.\n Support integration discussions involving WMS, LMS, ERP, timekeeping, workforce management, reporting, and external systems.\n Create and maintain documentation, including configuration specifications, labor rules, process flows, test scenarios, business requirements, and design artifacts.\n Support SIT, UAT, regression testing, defect triage, go-live readiness, deployment, and post-go-live stabilization.\n Identify risks, configuration gaps, labor process inefficiencies, and opportunities for operational improvement.\n Provide guidance and mentorship to junior consultants and project team members.\n Act as a key point of contact for MALM configuration-related decisions, risks, escalations, and solution recommendations.\n Support hypercare and continuous improvement initiatives after deployment.\n\nRequired Skills & Experience:\n\n Bachelor’s degree in Computer Science, Information Systems, Supply Chain, Business, Engineering, Industrial Engineering, or a related field; or equivalent work experience.\n 8+ years of experience in supply chain systems implementation, labor management, WMS consulting, warehouse operations, or distribution transformation.\n Strong hands-on experience with Manhattan Active® Labor Management or Manhattan Labor Management configuration.\n Experience leading labor management configuration workstreams or solution design activities.\n Strong understanding of warehouse labor processes, productivity tracking, performance measurement, engineered standards, indirect activities, and operational reporting.\n Experience working with labor standards, job functions, activity codes, time studies, performance expectations, and productivity calculations.\n Strong working knowledge of warehouse operations, including receiving, putaway, replenishment, inventory control, picking, packing, shipping, cross-docking, and returns.\n Experience supporting integrations between labor management systems, WMS, ERP, timekeeping, payroll, reporting, or workforce management systems.\n Strong experience with SIT, UAT, defect resolution, go-live readiness, and post-go-live support.\n Ability to lead requirements workshops, design discussions, configuration reviews, and stakeholder alignment sessions.\n Strong analytical, troubleshooting, documentation, and problem-solving skills.\n Excellent communication skills with the ability to engage business users, operations leaders, technical teams, project leaders, and executive stakeholders.\n Experience working in Agile or hybrid project delivery environments.\n\nPreferred Qualifications: \n\n Experience with Manhattan Active Warehouse Management in addition to Manhattan Active® Labor Management.\n Experience with Manhattan SCI reporting and analytics tools.\n Experience with engineered labor standards, labor modeling, workforce planning, or industrial engineering practices.\n Knowledge of distribution center transportation, parcel, automation, robotics, or warehouse execution systems.\n Experience working with retail, consumer goods, eCommerce, 3PL, or omnichannel fulfillment environments.\n Familiarity with APIs, JSON, Postman, or integration testing.\n Experience with cloud platforms such as Google Cloud Platform, AWS, or Azure.\n Prior experience mentoring consultants or leading small project teams.\n Experience contributing to solution governance, configuration standards, and implementation best practices.\n\nWhat Success Looks Like in the First 90 Days:\n30 Days In\n\n Build a strong understanding of the client environment, current labor management setup, operational workflows, project scope, and implementation objectives.\n Review existing labor standards, configurations, reporting requirements, integrations, open issues, and design documentation.\n Establish relationships with client stakeholders, operations teams, technical teams, and internal project members.\n Begin contributing to requirements discussions, configuration reviews, design validation sessions, and labor process assessments.\n Identify key risks, gaps, and areas requiring deeper analysis.\n\n60 Days in \n\n Take ownership of assigned MALM configuration workstreams.\n Lead configuration discussions and support labor management design decisions across key warehouse processes.\n Drive configuration updates, documentation, validation, and testing readiness activities.\n Support integration planning, labor standard validation, defect triage, and UAT preparation.\n Provide clear recommendations to improve solution quality, usability, labor visibility, and operational alignment.\n Demonstrate strong progress against project milestones and configuration deliverables.\n\n90 Days in\n\n Independently lead MALM configuration deliverables for assigned functional areas.\n Support or lead go-live readiness, deployment planning, and hypercare preparation.\n Provide strategic input on labor management design, configuration governance, reporting, and future enhancements.\n Help deliver measurable improvements in productivity visibility, labor performance tracking, system stability, and operational efficiency.\n Be recognized as a trusted MALM configuration lead by stakeholders and project teams.\n\nKey Performance Indicators: \n\n Configuration Delivery: Timely and accurate completion of assigned MALM configuration deliverables.\n Solution Quality: Strong alignment between labor management configuration and business requirements.\n Testing Success: High SIT/UAT pass rates and timely defect resolution.\n Go-Live Readiness: Smooth deployment with minimal rework or stabilization issues.\n Labor Performance Visibility: Improved ability to track productivity, standards, utilization, and performance metrics.\n Stakeholder Satisfaction: Positive feedback from operations, business users, technical teams, and client leadership.\n Process Improvement: Measurable improvement in warehouse labor productivity, accuracy, accountability, and operational efficiency.\n Team Leadership: Effective collaboration, guidance, and knowledge sharing across project teams.\n\n \nWhy You’ll Love Working Here: \nAt Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.\n We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.\n\n We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.\nHere’s what makes Fulfillment IQ a rewarding place to work:\nWork That Matters\n You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.\nCareer Growth That Matters\n We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.\nFlexibility to Thrive\n We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.\nWe Celebrate Impact\n From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.\nA Collaborative Culture\n You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.\nPerks you’ll appreciate:\n\n Employee Health: Comprehensive health and dental coverage for you and your family \n Time Off: Competitive paid time off and flexible leave policies \n Retirement: Retirement savings programs and employer contributions \n Professional Growth: Dedicated learning and development budget \n Flexible Work: Remote and hybrid work options\n Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.\n Community Engagement: Team events, meetups, and company offsites\n\nAdditional Perks\n\n Equipment and workstation allowances\n Internet and business travel reimbursements\n Employee stock options (ESOP), where applicable\n Team events, meetups, and company offsites\n\nUse of Artificial Intelligence in Hiring: \nFIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact View email address on click.appcast.io. \nAccommodations: \nFIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact View email address on click.appcast.io, and we will work with you to meet your needs. \nCandidate Privacy: \nYour personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: View email address on click.appcast.io. \nEqual Opportunity: \nFulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. \nLearn More About Us:\nWebsite: fulfillmentiq.com\nLinkedIn: Fulfillment IQ\nSpotify: eCom Logistics Podcast Spotify\nYouTube: eCom Logistics Podcast YouTube