Government Analyst I - 41001151

The Government Analyst I position at the Office of the Attorney General serves as the first point of contact for Floridians seeking assistance with consumer complaints and inquiries. The role involves reviewing complaints, researching issues, communicating with the public, routing correspondence to appropriate sections, and connecting citizens with relevant resources. This is a fast-paced position requiring strong organizational skills, attention to detail, and a commitment to public service. Key qualifications: Six years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work; OR a bachelor's degree plus t Excellent verbal and written communication skills Computer proficiency with word processing and data entry software; minimum 35 words per minute typing Experience in call center, customer service, customer resolution, consumer complaints, or citizen advocacy Experience conducting fact-finding research, analyzing and summarizing information #J-18808-Ljbffr Business and Financial Operations