Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Brice opened his agency in 1988 and has since built a close-knit team of eight members who value strong relationships and consistent service. Before becoming an agency owner, he worked as a sales manager for Carolina Freight Corporation, but chose insurance because he wanted to own a small business and make a meaningful impact in his community. Brice is a 1982 graduate of Florida State University and has called Fort Lauderdale home since 1960. Family is at the center of his life — he enjoys spending time with his wife, four children, and eleven grandchildren. Giving back is also important to him, and the agency stays involved through the Rio Vista Community Church and Habitat for Humanity.

Team members are supported with a health and medical allowance after 90 days, a 401k, and PTO after one year of employment. This is an office built on experience, community connection, and long-term relationships — a great fit for someone who values stability, service, and being part of a team that truly feels like family.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brice Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We are looking for individuals who are looking to start in an entry level role that will allow them room to grow past a receptionist role. We offer you the chance to train and learn about the front end of the office and decide on the path that would best fit your career goals. Whether it is sales or service, we will support your desire to advance in your career.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.