Regional Manager, Great Lakes

Regional Manager

Performance Workplace Operational Excellence Sets clear expectations for store leadership and holds teams accountable to drive results. Models company values and leads by example as an active coach. Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities. Demonstrates consistent communication with regional team to ensure alignment between the stores and company expectations. Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity. Partners, influences, and builds confidence with internal and external stakeholders. Aspires to advance and invests in personal growth.

Performance Achieves regional business plans, including sales, profitability, and other financial measurements. Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance. Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region. Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper store coverage to provide a legendary customer service experience. Presents opportunities with fact-based information along with recommendations for solutions or support needed. Ensures stores are trained on the company service model and are creating a legendary customer experience. Leads store teams to exceed customer expectations in all interactions and achieve a high Net Promoter Score (NPS). Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns. Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.

Minimum 5 years of experience successfully leading, managing, and developing retail teams or equivalent experience. Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data. Creative, and business savvy individual who demonstrates good judgement. Self-motivated, results oriented, strategic thinker. Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment. Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external. Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels. Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments Proven ability to develop staff members into high performing individuals and team members by providing training and development Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement. Proficient in technology systems, applications, Microsoft Office and video conferencing. Ensures store managers are efficient at using all tools to sustain operationally sound stores. Implements in-store programs and best practices to increase efficiencies in sales, service, and operations. Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.