Quality Assurance Tester

We are seeking a detail-oriented and collaborative Quality Assurance Tester to join our team full-time.This role is ideal for someone with a strong understanding of both Personal Lines and Commercial Insurance who thrives in a fast-paced environment and enjoys ensuring the quality, reliability, and performance of critical insurance systems.Our organization is proud to offer a people-centric culture with strong wellness initiatives, excellent employee support programs, and year-round community and social good involvement. We value collaboration, innovation, accountability, and taking care of our employees as much as we take care of our customers.We offer a competitive compensation package along with excellent benefits and long-term career growth opportunities.Position SummaryThe Quality Assurance Tester is responsible for executing system, integration, and user acceptance testing while supporting the ongoing quality and functionality of enterprise insurance systems. This individual will work closely with business users, technical teams, and operational stakeholders to validate system performance and ensure successful implementation of business requirements.Key ResponsibilitiesExecute functional testing scenarios based on documented business requirementsPerform system, integration, and user acceptance testing activitiesCollaborate with testing resources and project stakeholders to communicate testing status and resultsFollow established QA processes and standards to ensure testing activities are properly conducted and documentedIdentify, document, and report system issues and defects with supporting evidenceValidate training materials and process change documentationParticipate in quality assurance assessments, testing procedures, and test plan developmentConduct periodic regression testing to ensure continued system performance and stabilityIdentify opportunities to improve testing efficiency and effectivenessMonitor and support internal user support queuesProvide technical assistance and troubleshooting support related to policy administration, claims, and billing systemsCommunicate professionally and effectively with co-workers, management, vendors, clients, and business partnersParticipate in special projects and additional initiatives as assignedMaintain compliance with all company policies, procedures, and applicable federal and state regulationsQualifications & RequirementsAbility to work effectively under pressure and manage competing priorities within tight deadlines while maintaining strong attention to detailProven ability to contribute positively within a team environment while also working independentlyStrong relationship-building skills with the ability to proactively seek guidance, provide feedback, and collaborate across teamsDemonstrated problem-solving abilities, creativity, and initiativeExcellent written and verbal communication skills with the ability to communicate clearly, professionally, and effectivelyStrong organizational skills and ability to communicate testing concerns or potential conflicts appropriatelyUnderstanding of Personal and Commercial Lines insurance productsExperience with conflict resolution and issue managementKnowledge of QA methodologies and testing best practicesStrong proficiency in Microsoft Office Suite including Word, Excel, Access, PowerPoint, and OutlookWhy Join Us?Competitive compensation packageComprehensive benefits offeringsFull-time staff opportunity with career growth potentialEmployee wellness and well-being initiativesCollaborative and supportive team cultureCommunity-focused organization committed to year-round social impact and giving backConvenient Tampa location near Tampa International Airport and International PlazaEqual Opportunity EmployerWe are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.Candidates must be authorized to work in the United States and located in the Tampa Bay Area.