License - Public Services Specialist

Role Overview The License-Public Services Center Specialist provides advanced technical tasks requiring specialized knowledge, independent judgment, and interpretation, and offers customer service to the public in obtaining licenses, vehicle titles, and legal documents such as passports and marriage licenses. MINIMUM QUALIFICATIONS Requires a high school diploma or equivalent and three years of progressively difficult technical license center and/or public service counter work experience, including one year of customer service experience or equivalent education and experience. Within one year of appointment, State certification as a License Title Agent or Federal certification as a Passport Acceptance Agent must be obtained and must be renewed as required by passing a written exam. Other certifications or licenses from federal and state agencies may be required to perform the functions of the job. DESIRABLE EXPERIENCE Previous experience processing passport or driver license transactions, motor vehicle transactions, and/or Department of Natural Resources transactions. Paid work experience providing customer service to the general public in a License or Service Center environment. Technical knowledge of License Center transactions and software utilized, including MNDRIVE, and/or Department of Natural Resources systems. Two or more years of experience operating a personal computer. Computer skills utilizing Microsoft Excel, Word, and Outlook. Paid work experience accepting payments by cash, check, and credit cards (cashiering). Two or more years of paid work experience with cash handling, data entry, book keeping, and training. SELECTION TECHNIQUE Your training and experience will be rated based on the required application material submitted, and the top-scoring candidates will be forwarded to the hiring department for further consideration. HOURS / DAYS Schedule consists of 40 hours per week with varied shift times between the following business hours: Monday, Wednesday, Thursday and Friday 8:00 AM to 5:30 PM; Tuesday 9:00 AM to 6:30 PM. Work schedules (hours and days) and location are subject to change based on department needs. ANTICIPATED HIRING RATE $25.51 – $34.76 hourly (This position may be filled at the License – Public Service Principal Specialist level, depending on qualifications.) E-VERIFY PARTICIPATION Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. CORE COMPETENCIES, JOB‑SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals. Provide inclusive and equitable service to all members of the community with dignity and respect. Demonstrate support for the County's diversity, equity and inclusion program. Demonstrate knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with licenses, vehicle titles, and legal documents such as passports and marriage licenses. Respond to requests for service and assistance from both County staff and taxpayers/customers sharing specialized expertise. Utilize a variety of computer software programs. PROVIDE CUSTOMER SERVICE Respond to customer inquiries for various legal documents, related processes, and services. Resolve discrepancies and customer escalations. Communicate accurate information to the public regarding laws, statutes, policies, and procedures. Interpret County, State, and Federal rules, regulations, statutes, and policies for customers. Process transactions, collect fees, process overpayments, and identify errors. Make referrals to other departments as necessary. Review, analyze, and verify records, reports, applications, and other documents. Process financial transactions; calculate and collect fees and funds; and process payment adjustments. Act as a resource person for staff inquiries and conduct research to respond. PERFORM ADMINISTRATIVE DUTIES Coordinate the workflow of activities necessary to complete documents, maintain records, or generate reports with other divisions within the department. Process incoming and outgoing mail. Close and balance receipts daily. Enter and maintain various records. Prepare and proof memos, correspondence, forms, statistical data, reports, and other documents. Prepare a variety of reports. Train staff on new methods, processes, law changes, and new technologies. Help develop processes, procedures, and forms to increase the efficiency of operations. PERFORM OTHER DUTIES AS ASSIGNED As required, perform other tasks related to the position’s core functions. WORK ENVIRONMENT Work is performed, primarily standing, within license centers and public service desks and includes frequent position changes in response to customer needs. Lifting requirement of 15‑20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, cash register, and equipment unique to the Property Records & Taxpayer Services department. Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to work at a service center, attending meetings, or participating in or leading training sessions may be required. Must have own means of reliable transportation for business purposes; individuals operating a motor vehicle for county business must possess a valid driver's license. Additional physical or mental requirements that may occur may not be listed above but are inherent in performing the position's essential functions. This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time. #J-18808-Ljbffr