Client Care Coordinator

Client Care Coordinator - Mobile, Alabama - Home Instead
Causeway Holding Company, LLC d/b/a Home Instead

Job Description

We're looking for more than an employee - we're looking for someone who takes ownership of outcomes, thrives on challenge, and finds deep meaning in helping others live well. As the Client Care Coordinator for Home Instead in Mobile County, you'll be the heartbeat between our clients, caregivers, and community partners. Your work directly fuels our mission to help seniors age gracefully, safely, and with dignity in the homes they love.

This is not a desk job. It's a people-centered, results-driven role where every day looks a little different. One morning you may be conducting an in-home consultation to craft a care plan that brings peace of mind to a family; that afternoon you could be strategizing with our team to elevate the client experience or strengthening relationships with local healthcare partners.

You'll have autonomy, meaningful responsibility, and the chance to grow alongside a company that's built on excellence, compassion, and integrity. If you're driven by purpose, motivated by relationships, and energized by seeing your work make a visible impact - this is the kind of role where you'll thrive.

Position Overview


The Client Care Coordinator is responsible for managing client relationships, coordinating care services, and ensuring overall client satisfaction within Mobile County. This position operates both in the field and in the office (approximately 50/50 split) and serves as the central point of contact for new and existing clients and referral partners.


Location: Mobile, Alabama
Compensation: $40,000-$50,000 annually OTE
Schedule: Full-time, Monday-Friday, 8am-4pm (occasional after-hours on call, follow-up as needed)


Core Responsibilities

• Handle all new service inquiries and leads, ensuring timely follow-up and scheduling of in-home consultations.

• Conduct in-home care consultations, assess client needs, and close service agreements.

• Develop, implement, and maintain individualized care plans that align with client goals and preferences.

• Conduct regular quality assurance visits and check-ins to ensure satisfaction and consistency of care.

• Gather, document, and communicate client feedback to internal teams for continuous improvement.

• Work cohesively with the internal office team to ensure smooth communication and care continuity.

• Oversee client satisfaction and support caregiver performance feedback when necessary.

• Track and report metrics that impact operational and business growth.

• Maintain a professional and compassionate presence in all client interactions.
• Balance time effectively between office operations and field-based client visits (approximately 50/50 split).
• Nurture Company relationships with partners within Mobile
• Daily using Salesforce to track activity and developments

Qualifications & Experience

• Sales experience highly preferred.

• Strong communication and relationship-building skills.

• Organized, self-motivated, and able to manage multiple priorities.

• Prior experience in client coordination, home care, healthcare, or a related field preferred.

• Proficiency in Microsoft Office, CRM systems, and scheduling platforms.

• Valid driver's license and reliable transportation (travel within Mobile County required).

Education

• Associate's or Bachelor's degree in healthcare, business, or a related field preferred (not required)

Compensation & Benefits

• Salary of $40,000-$50,000 (OTE)

• Paid Time Off (PTO) and paid holidays

• Mileage reimbursement

• Performance-based bonuses

• Growth opportunities and leadership development

• Supportive, mission-centered work culture

Core Values at Home Instead

Our success is defined by the heart behind our service. The ideal candidate will demonstrate alignment with our guiding principles:

• Compassion: Treating every client and caregiver with dignity and kindness.

• Humility: Being open to feedback.

• Reliability: Following through on commitments and maintaining consistency in service.

• Excellence: Striving to go above and beyond in every interaction.

Position Information
Title:Client Care CoordinatorID:1022100
Please note that this is the job board for the franchise office located at 2411 Old Shell Rd, Mobile, AL 36607 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at View phone number on click.appcast.io.