Head of Product and Supply Chain (Sourcing and Procurement)

Lucking Coffee US is seeking an experienced and results-driven Head of Product & Supply Chain to lead and develop Luckin Coffee’s supply chain operations in the US market. This role will oversee procurement, sourcing, inventory management, logistics, product support, and quality assurance, with a strong focus on building scalable systems, optimizing costs, and ensuring operational excellence. The ideal candidate brings extensive US supplier relationships, strong procurement expertise, and proven experience building supply chain functions from the ground up. This is an exciting opportunity to play a key leadership role in supporting Luckin Coffee’s rapid growth and expansion across the US.

Overall Responsibilities

• Develop the overall local product supply chain + QA strategy, organizational roles, process standards, and performance metrics aligned with Luckin Coffee US business objectives, enabling integrated management of procurement, inventory, warehousing & distribution, product, equipment, quality, and system development.
• Build the US local raw material sourcing and procurement system from 0 to 1, including supplier development, qualification, evaluation, elimination, price management, contract compliance, cost database, and cost-reduction mechanisms.
• Establish a QA and food safety system adapted to the US market, covering FSVP, import compliance, supplier audits, raw material receiving, in-stock quality control, and in-store quality closed-loop management to ensure compliance with FDA and local regulations.
• Lead supply chain digitalization and system iteration; drive data-driven management of inventory, orders, fulfillment, and quality; generate reports and continuously optimize KPIs.

Procurement & Sourcing (Core Competency)

• Leverage deep local supplier resources in the US to conduct local sourcing, sampling, quotation, pricing, and approval for coffee ingredients, dairy products, packaging materials, marketing materials, equipment, and tools.
• Lead procurement negotiations and cost control; own end-to-end supply chain costs including per-cup cost, procurement cost, and logistics cost to balance stable supply and optimal cost.
• Manage the full supplier lifecycle: qualification review, performance evaluation, reconciliation & settlement, and risk control to ensure reliable and compliant delivery.
• Coordinate import and local procurement; review container booking, customs clearance, tariffs, and resolve clearance exceptions to ensure smooth cross-border supply.

End-to-End Team Management

• Procurement Execution: Order tracking, warehousing coordination, after-sales support, supplier & material master setup, and price process implementation.
• Inventory Management: Overall inventory strategy, replenishment planning, inventory level control, turnover optimization, loss/waste control, and in-stock rate assurance.
• Warehousing & Distribution: 3PL/vendor management, cost monitoring, cost-down & efficiency projects, reconciliation & settlement, store order fulfillment, and perfect delivery rate achievement.
• Product & Equipment: Collaborate with product planning/R&D to support new product launches; oversee equipment procurement, acceptance, maintenance, and standard implementation.
• Quality & QA: Quality system operation, document control, audits & inspections, issue resolution, customer complaint closure, and certification readiness to ensure stable quality across the chain.

Business & KPI Achievement

• Fully own core US business KPIs: per-cup cost, inventory turnover, in-stock rate, perfect warehousing & fulfillment rate, loss & scrap rate, and quality compliance rate; ensure stable supply, controllable costs, and consistent quality.

Cross-Functional & Project Management

• Collaborate with central procurement & sales, product R&D, operations, and stores to support supply chain delivery for new products, marketing campaigns, and store expansion.
• Lead key projects including cost reduction, efficiency improvement, quality control, and digitalization; deliver on schedule and achieve targets.
• Lead team talent development and succession planning; provide regular training, guidance, and supervision to enhance team professionalism and execution.

Qualifications:

• Bachelor’s degree or above; Supply Chain Management, Food Science, Procurement, or related majors preferred.
• 8–10+ years of supply chain management experience;  must have a procurement background with proven experience building procurement and supply chain systems from 0 to 1.
• Extensive working experience in the US with strong, established local supplier networks for food/coffee/tea/beverage/F&B ingredients, packaging, and equipment; ability to rapidly launch sourcing and procurement capabilities.
• Excellent communication skills
• Familiar with US food regulations, FSVP, import/export customs clearance, tariffs, and trade compliance requirements.
• End-to-end execution capability: proficient in sourcing & procurement, inventory planning, warehousing & logistics, quality management, and equipment management; strong end-to-end coordination and problem-solving skills.
• Quality & compliance capability: knowledge of HACCP, GMP, FSMA, and other food safety systems; experience in supplier audits, quality issue resolution, and system establishment.
• Cost & negotiation capability: skilled in procurement cost-reduction methodologies; strong business negotiation, cost analysis, and budget control abilities.
• Team & project management: ability to lead a cross-functional team of 9–10 people; skilled in target decomposition, cross-departmental collaboration, project delivery, and risk control.
• Digital capability: familiar with supply chain/ERP systems; able to drive efficiency and quality improvement through data.
• Strong self-motivation; adaptable to high-growth business and able to thrive in a fast-paced, multi-tasking, high-pressure environment.
• Results-oriented with business mindset, global vision, and strong execution; experience in US supply chain management for chain coffee, tea, or quick-service restaurants (QSR) is a strong plus.
• Integrity, rigor, strong compliance awareness, and commitment to food safety and quality fundamentals.