Senior Account Manager - Manufacturing

Overview

In the role of Senior Account Manager, you will be a leader at the center of the action. Responsible for overall site operations, client relationship and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $9 million - $14 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met.

The Senior Account Manager will lead day-to-day operations while owning key client relationships and ensuring exceptional service delivery. This role is responsible for driving operational performance, productivity, quality, and profitability while developing and leading a high-performing team. The ideal candidate is a hands-on, strategic leader who can manage complex operations, build strong client partnerships, resolve escalations, identify opportunities for continuous improvement, and translate client needs into effective operational solutions. Strong communication, leadership, problem-solving, and relationship-management skills are essential for success.

Location : Jackson, TN

Essential Job Functions

• Manage and provide guidance to the service team’s daily operations
• Own and maintain key client relationships and serve as the primary operational point of contact
• Build strong, long-term partnerships with clients and internal stakeholders
• Conduct regular business reviews/QBRs and communicate operational performance
• Proactively identify and resolve client concerns, escalations, and service issues
• Understand client needs and translate them into operational requirements
• Partner with clients on service improvements, process changes, and performance goals
• Monitor client satisfaction, retention, and service-level expectations
• Ability to balance client expectations with operational capabilities and profitability
• Responsible for coaching, training and developing service team members
• Oversee recruiting efforts to ensure sufficient staff levels, to include the process of interviewing, hiring, orientation, and training
• Provide guidance or manage associate performance
• Oversee scheduling, attendance, and shift meetings
• Payroll approval and processing
• Trend analysis and financial forecasting
• Develop and implement a safety program
• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/Experience

• High School diploma or GED required; bachelor’s degree preferred
• 5+ years’ experience managing onsite teams
• Highly effective personnel and process management skills and techniques
• Proven skills and knowledge on training, coaching, and performance evaluation
• Experience with Lean, Kaizen, Six Sigma, A3, or continuous improvement preferred
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
• Strong communication skills, both oral and written
• Ability to solve complex problems, including finance
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Salary Range : $66,080.36 - $99,120.54 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being :

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at View email address on aiapply.co , or View phone number on aiapply.co. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions across North America, offering flexible temporary, seasonal and direct placement opportunities.

Our proven onsite staffing model and personalized recruitment services ensure that our clients receive skilled support while candidates find positions that match their goals. Staff Management | SMX is dedicated to creating impactful partnerships, prioritizing safety, compliance, and innovation to meet evolving workforce needs.