Client Care Coordinator

As a Shift Supervisor at St. Vincent de Paul's shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift, ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast‑paced atmosphere while ensuring the well‑being of residents around the clock. Key Responsibilities Team Leadership: Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift. Operational Guidance: Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols. Crisis Management: Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns. Operations: Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas. Administrative Oversight: Maintain accurate records and logs inappropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property. Facility Standards: Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean‑ups as they arise. Report situations promptly according to proper protocol. Volunteer Engagement: Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation. Organizational Alignment: Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP's culture of \"Let None Be Lost.\" General Duties: Perform other duties as assigned by Supervisor. Ideal Candidate You are a proactive, quick‑thinking, and dependable leader with proven experience in shelter/housing environments. Thriving in fast‑paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful, capable of multitasking and managing emergencies efficiently to maintain a safe, welcoming, and supportive environment for both residents and volunteers even in unexpected or challenging overnight situations. Requirements Experience: Minimum of 1+year working with vulnerable populations in a shelter or similar environment. Education: High school diploma or GED. Skills: Strong communication, organizational, and interpersonal skills. Technical: Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly. Certification: Current Level One Fingerprint Clearance Card (Washington Street Shelter) Physical: Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts. Pay Information Hourly Pay Starting Pay: $23/hour Overnight Employees will receive an additional $1.00/hour Shift Supervisor: Level 1 Pay: Starts at $23.00/hour (+ applicable shift differentials) The Level I Supervisor focuses on the immediate execution of shift operations and direct supervision of floor staff. Team Leadership: Supervise up to four Service Coordinators; ensure staff are on task and adhering to SVdP culture. Operational Execution: Oversee daily intake/discharge, meal services, and the transition of sleeping areas. Crisis Response: Act as the primary point of contact for immediate behavioral, medical, or facilities situations, ensuring proper documentation. Facility Care: Monitor the cleanliness of dormitories and communal areas; perform or delegate emergency clean‑ups. Technical Proficiency: Maintain accurate shift logs and incident reports using office software and agency databases. Requirements: High School Diploma/GED; 1+ year of experience with vulnerable populations; Level 1 Fingerprint Clearance (or eligibility). Shift Supervisor: Level 2 Pay: Starts at $25.00/hour (+ applicable shift differentials) The Level II Supervisor acts as a senior lead, handling more complex administrative tasks and mentoring Level I staff and Service Coordinators. 1+ years of experience demonstrating Level I shift supervisor skills. Has completed 20+ hours of training or certification in an area approved by manager (e.g. safety/OSHA, peer support certification, crisis intervention, trainer certification, volunteer engagement, data systems, etc.). Advanced Oversight: In addition to Level I duties, the Level II assists the Assistant Manager with staff scheduling and performance evaluations. Staff Development: Responsible for training and onboarding new Service Coordinators and Shift Supervisor I hires on shelter protocols and de‑escalation techniques. Program Improvement: Identify operational gaps and propose solutions for more efficient intake or volunteer engagement processes. Complex Case Coordination: Serve as a liaison between overnight staff and daytime Case Management/Navigation to ensure continuity of care for high-needs residents. Inventory & Supplies: Manage the ordering and tracking of shelter supplies (linens, hygiene kits, etc.) to ensure the facility is always prepared. Demonstrates and coaches staff on SVdP Program Principles. #J-18808-Ljbffr