Sr. Director, Supply Chain Center of Excellence

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job SummaryThe Senior Director, Supply Chain Center of Excellence, is the enterprise leader responsible for transforming supply chain planning from fragmented coordination to disciplined, enterprise-wide decision architecture. This role establishes IBP as the single enterprise tradeoff forum, institutionalizes data governance and planning standards while ensuring that execution signals are translated into leadership-level decisions. The position acts as the neutral enterprise integrator connecting commercial, operations, platform launches and capacity strategy. This is a leadership role accountable for supply chain governance, enterprise standards, and scalable execution infrastructure. The Senior Director will own IBP governance and tradeoff discipline enterprise-wide, establish enterprise planning standards and baseline ways of working, define master data ownership and data integrity governance, enable capacity scaling, network balancing, and platform launch readiness. #LI-CT1Essential Duties and ResponsibilitiesElevate IBP to the single enterprise decision engine for demand, capacity, inventory, allocation, and launch sequencingEstablish escalation pathways for demand/capacity imbalancesStandardize SIOP inputs/outputs across regions and OUsEnsure all enterprise tradeoffs are laddered into IBP (no parallel decision forums)Establish master data governance by domain with clear accountabilityDefine and standardize KPI architecture (OTIF, confirmed lead-time adherence, backlog aging, etc.)Ensure forecast accuracy and capacity input accountability remain with the Ous while governed centrallyImplement audit mechanisms for process adherence and data disciplineLead enterprise capacity visibility and allocation governanceSupport digital twin and dynamic network modeling ambitionInstitutionalize launch-to-capacity orchestration for growth platformsAlign analytics outputs explicitly to required business decisionsInstitutionalize predictive capacity risk modeling and forecast bias detectionDefine scenario modeling standards for launches, transfers, and segmentationEnsure AI scales precision only after standards and governance are enforcedAct as neutral enterprise integrator connecting commercial, operations, R&D launches, and supply governanceShift culture from local optimization to enterprise tradeoff thinkingReinforce ownership mindset over permission-seeking behaviorsEmbed process excellence, defined cadence, and root-cause governance loopsAdditional ResponsibilitiesMake independent and sound judgments.Multitask, work under time constraints, problem solve and prioritize.Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.Use written and verbal communication skills effectively.Read and interpret data, information and documents to analyze and solve problems.Learn and apply new information and new skills.Able to comply with the company’s safety and quality policies at all times.EducationBachelor’s Degree – RequiredMBA or Master’s in SCM, Operations or Business – PreferredAdvanced training in supply chain, operations research, analytics, or related discipline preferredWork Experience12+ years supply chain experience – Required5+ years leadership experience – RequiredDemonstrated ownership of IBP/S&OP transformation at enterprise scaleProven success in data governance, planning standardization, and KPI architectureExperience supporting major product/platform launches in regulated environmentsExposure to AI-enabled planning systems and digital transformationPreferred Knowledge, Skills and AbilitiesEnterprise-level strategic leadership capabilityExecutive presence with ability to influence senior leadershipDeep expertise in global supply network optimizationAdvanced financial acumen (working capital, capital planning, ROI modeling)Proven success leading large, matrixed global organizationsStrong change management and transformation leadership experienceTravel Requirements30%: Up to 78 business days per yearPhysical RequirementsSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.What We OfferThis is a hybrid position requiring the team member to be onsite a minimum of 3 days per weekRecognition & Rewards:Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.