Patient Access Supervisor 2354514 | Concord, CA

Job Title

This position is Onsite. Our office is located at Concord Medical Center, 2540 East Street, Concord, CA.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 6pm PST, and to participate in on-call rotations, including weekends, holidays, and off-hours based on business needs. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be 9am to 6pm PST, Monday - Friday.

Primary Responsibilities:

• Perform email review / research / resolution
• Supervise patient access staff with about 20 direct reports
• Aid in on-call supervisor rotation during weekends, holidays, and off hours
• Staff / department rounding
• Develop agenda topics for daily huddles and chair the discussion
• Staff onboarding - identify candidates / screen / interview / hire / train / mentor during probationary period and beyond
• Report and work queue support
• Schedule development and maintenance
• Kronos timekeeping for staff
• Epic support and training for staff
• Crucial / progressive / developmental conversation completion
• Registration support - registration completion and quality review
• POS collection - collect and / or reconciliation of patient payments
• Downtime support - weekend graveyard support
• Interdepartmental collaboration
• KPI metrics tracking and development
• Staff engagement and satisfaction

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED
• Must be 18 years of age or older
• 3+ years of medical office or hospital experience
• 1+ years of experience in a supervisory or management role or team lead, training, mentoring, or serving as a primary point of contact for a team
• 1+ years of healthcare revenue cycle (registration, HIM, billing, etc.) experience
• Ability to work onsite at Concord Medical Center, 2540 East Street, Concord, CA
• Ability to work Monday-Friday from 9:00 AM to 6:00 PM PST, with flexibility to adjust for weekends, holidays, off-hours, and on call as needed

Preferred Qualifications:

• 1+ years of outpatient registration experience
• 1+ years of healthcare scheduling experience
• Experience with and knowledge of PC applications (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)
• Union experience
• Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures

Soft Skills:

• High degree of organizational skills, ability to set priorities, manage multiple demands, and the ability to complete tasks under strict timelines
• Demonstrated customer service skills
• Ability to quickly establish rapport, motivate, gain respect, and to lead
• Demonstrated analytical and problem-solving skills
• Excellent communication skills to include oral and written comprehension and expression
• Excellent organizational and leadership abilities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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