Client Service Manager - New England

Locations: New Hampshire (V3) – Virtual, Nashua, NH 03062, USA; Vermont (V2) – Virtual, Waterbury, VT 05658, USA; Rhode Island (V2) – Virtual, Providence, RI 02908, USA. The Client Service Manager (CSM) will serve as a client leader and project manager, maintaining a utilization target of 60‑75% while driving client relationship management and business growth. The CSM will actively work on projects with clients, spend approximately 20% of time engaging directly with clients, and deliver profitable assignments aligned with firm priorities. Responsibilities Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes. Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases. Contribute to development of client growth strategies and business cases aligned with 1‑, 3‑, and 5‑year milestones. Build a track record of securing and delivering profitable assignments within Area/Market priorities. Maintain utilization targets aligned with portfolio responsibilities. Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client‑recognized outcomes. Maintain accurate and current client data within BC information systems (e.g., WS+). Support effective engagement of SMEs and Delivery leaders to broaden service impact. Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy. Maintain regular client engagement (approximately 20% of time, billable or non‑billable). Identify and communicate emerging risks affecting client performance or BC exposure. Flexibility to adapt and execute various additional assignments based on evolving needs. Skills and Competencies Foundational understanding of client portfolio development and business performance drivers. Professional acumen in supporting project oversight while building client‑facing credibility. Ability to identify potential opportunities and contribute to go/no‑go discussions and pursuit strategy development. Proficiency in developing and maintaining client relationships across functional levels. Working knowledge of client business drivers and emerging needs. Ability to contribute to market research and support expansion into adjacent services. Demonstrated ability to collaborate effectively within multidisciplinary teams. Developing experience in proposal support and pursuit participation. Working familiarity with governance principles, risk management, and decision‑support practices. Proficiency in facilitation, communication, and presentation skills. Working proficiency in digital tools, data systems, and emerging AI applications. Demonstrated leadership potential with the ability to motivate and support team performance. Experience Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development. Preferred Skills and Experience Experience working closely with municipal water engineering and consulting with progressively increasing responsibility. Act as a Doer/Seller with Project management responsibilities. Effective Project Management skills in managing scope, schedule, budget and risk. Education A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required. Salary Range Location A: $95,000 - $129,000 Location B: $104,000 - $142,000 Location C: $114,000 - $155,000 Benefits and Other Compensation We provide a comprehensive benefits package that promotes employee health, performance, and success. Benefits include medical, dental, vision, short and long‑term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance‑based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long‑term care insurance. This position is subject to a pre‑employment background check and a pre‑employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Miningamigos