Housekeeping Inspector

Housekeeping Inspector

Reports to: Operations Manager

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

JOB DESCRIPTION

The Housekeeping Inspector (HI) at Hyatt House Evanston is responsible for delivering exceptional service to guests by overseeing the housekeeping department's daily operations. The HI will supervise, inspect, and support the housekeeping team to ensure high standards of cleanliness, safety, and overall guest satisfaction. This role also includes training staff, promoting a safe work environment, and maintaining minimal operational costs, while ensuring the maintenance and sanitation of guest rooms and public spaces.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a working lead within the housekeeping department, filling shifts as needed.
• Available to work all shifts, including weekends and holidays, and be on-call 24/7.
• Supervise and inspect the cleaning of guest rooms, public areas, and back-of-house areas.
• Oversee and inspect rotational and special cleaning projects.
• Respond promptly and professionally to guest requests, concerns, and issues to ensure satisfaction.
• Manage human resources within the department, focusing on attracting, retaining, and motivating team members.
• Maintain an open-door policy to address team member questions and concerns.
• Ensure compliance with safety, sanitation, and health standards, along with standard operating procedures (SOPs), to maintain a high level of cleanliness and service.
• Complete assigned housekeeping tasks as directed by the Operations Manager.
• Clean rooms and complete boards as required to meet the hotel's operational needs.
• Oversee inventory, purchasing, and cost control for linens, cleaning supplies, guest supplies, uniforms, and equipment.
• Report maintenance issues to the engineering department to protect hotel assets and ensure a safe environment for both guests and staff.
• Foster a cooperative, productive work environment to maintain high employee morale.
• Assist in performance evaluations, and comprehensive orientation for new hires.
• Manage lost and found items and respond to related guest inquiries.
• Participate in special projects, hotel committees, and task force assignments as required.
• Attend weekly Group Resume meetings.
• Maintain clear communication with the front office and maintenance teams.
• Ensure all team members maintain a high standard of appearance and proper uniform.
• Greet guests, visitors, and team members in a courteous and professional manner.
• Assist guests and colleagues with any needs, ensuring a positive experience.
• Perform duties as assigned by management, including safety and security responsibilities.
• Train team members on safety and security policies and procedures.
• Report any suspicious activity involving guests, visitors, or staff.
• Adhere to hotel security policies and procedures, ensuring guest and property security.
• Document guest incidents when necessary, following established procedures.
• Maintain compliance with OSHA and Bloodborne Pathogens regulations.
• Perform regular tasks using office equipment such as computers, printers, and telephones.
• Lift supplies up to 50 lbs. when needed, with occasional physical exertion required (standing, walking, bending, twisting).

QUALIFICATIONS

• High School Diploma, GED, or equivalent experience.
• Previous experience in housekeeping or a similar hotel environment is required.
• Strong knowledge of housekeeping operations.
• Supervisory skills are essential.
• Fluency in Spanish is highly preferred.
• Excellent vision and attention to detail, required for walkthroughs and report analysis.
• Strong interpersonal, organizational, and customer service skills.
• Prior experience using Windows-based software is preferred.