Performance Test Analyst

Job DescriptionJob Description Performance Test Analyst Location: Middletown, PA Work Arrangement: Hybrid, currently remote until further notice; one week onsite per month in Middletown, PA when scheduled, with additional onsite assignments as required Schedule: 40 Hours/Week (8 Hours/Day, 5 Days/Week) Interview: Virtual; additional in-person interviews may be required in Middletown, PA Contract: Oct 26, 2026 - Jun 30, 2027 (8 Months 5 Days). Historically, these roles are extended for an additional year. Visas Accepted: USC, GC, GC EAD, H1B Role Overview The Pennsylvania Turnpike Commission is seeking a Performance Test Analyst to support enterprise performance and load testing for the Journi program. This position focuses on using NeoLoad to validate the performance, scalability, and reliability of SAP, CRM, analytics, middleware, API, and customer-facing systems. Responsibilities include developing and executing performance tests, analyzing application behavior under high transaction volumes, identifying bottlenecks, and supporting production readiness throughout the software development lifecycle. The position is primarily remote until further notice, with onsite participation required at Commission facilities in Middletown, Pennsylvania, including one week per month when scheduled and additional activities during project milestones and post-Go-Live support. Candidates must reside within the Continental United States. A full-day onsite orientation and personal equipment pickup are required; equipment will not be shipped, and orientation or interview travel will not be reimbursed. Candidates must complete the required background checks and participate in interviews without AI assistance, scripts, or external prompts. Primary Responsibilities " Follow PTC SDLC and quality governance processes to ensure performance readiness across all UBOS releases. " Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria. " Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across SAP BRIM, SAP Convergent Mediation, SAP S/4HANA, SAP Datasphere, Dynamics CRM, middleware, APIs, batch interfaces, and customer-facing applications. " Validate SAP BRIM components including Convergent Charging, Convergent Invoicing, FI-CA, and Subscription Billing. " Test SAP Convergent Mediation for high-volume tolling and event mediation processing, SAP S/4HANA, and SAP Datasphere workloads. " Test Dynamics CRM customer service and case management workflows, middleware integrations, and customer-facing digital channels. " Simulate enterprise workloads involving tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios. " Validate application behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations. " Perform end-to-end performance testing of CRM-to-SAP and SAP-to-CRM integrations, including billing requests, account updates, financial updates, invoice status, and customer data synchronization. " Validate synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces. " Monitor response times, throughput, error rates, resource utilization, and system saturation points. " Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks. " Prepare performance testing reports, dashboards, and executive summaries with go/no-go recommendations. " Develop, maintain, and execute performance testing scripts using NeoLoad. " Perform API, integration, and data-pipeline performance testing using NeoLoad. " Integrate NeoLoad testing with CI/CD pipelines where applicable. " Establish performance baselines and support release-to-release benchmarking and regression analysis. " Support Journi System Integration Testing, User Acceptance Testing, PI cycles, Show-backs, Go-Live, and Hypercare through performance validation. " Promote performance testing best practices and continuous improvement across UBOS programs. " Document technical and functional designs, diagrams, test plans, test scripts, impact analyses, lessons learned, and best practices. " Follow Commission IT standards, policies, and procedures. Required Technical Skills " IT Testing: Extensive experience supporting enterprise IT testing and quality validation. " Performance and Load Testing: Practical hands-on experience executing performance and load tests against complex enterprise applications. " NeoLoad: Strong hands-on capability developing, maintaining, and executing performance testing scripts. " Enterprise Application Testing: Experience testing enterprise-scale applications with high transaction volumes. " SAP, CRM, and Analytics Testing: Experience testing SAP systems, CRM platforms, analytics platforms, and complex enterprise integrations. " Performance Testing Methods: Strong understanding of load, stress, endurance, and scalability testing. " API and Middleware Testing: Strong understanding of API and middleware performance validation. " Batch and Asynchronous Processing: Strong understanding of batch, mediation, analytics, and asynchronous processing validation. Education " Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. Preferred Qualifications " Experience with SAP environments including SAP BRIM, SAP S/4HANA, and SAP ECC. " Experience with SAP Convergent Mediation. " Experience with SAP Datasphere. " Experience testing bidirectional CRM-to-SAP and SAP-to-CRM integrations. " Experience testing CRM-to-ERP integrations. " Experience with tolling, transportation, or public-sector systems. " Experience with cloud or hybrid infrastructure performance testing.