Inside Sales Representative

Job Description

Job Description

Salary: $25 Per Hour Plus Commission

About us

Greenwood Heating and Home Services, Washington's Oldest Residential Heating Contractor, Now Providing Electrical and Plumbing services! We have been in business since 1918 and have a stable and loyal customer base. Our team is over 200 strong individuals who collectively make us the most premier HVAC/Electrical/Plumbing team in Western Washington. We strive to be the most respected and professional team and provide the best customer service possible for our clients. We hire team members based on our Core Values of Pride, Professionalism, Communication, Safety, and Integrity, and once you are on board, we have a successful track record of providing quality on the job training that will get you all the knowledge and skills you need to be successful in this trade, regardless of position.

We are a growing team, and are always looking for opportunities for our team to grow as individuals in their career and their personal and financial lives. Join our team and meet many knowledgeable, friendly, and supportive people who see your success as a success of their own.

Inside Sales Representative

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary:

The Inside Sales Representative plays a vital role in delivering an exceptional customer experience in the follow up phase of the customer journey. This position is responsible for helping homeowners find the right comfort solutions after our team has been in the home.

Success in this role is built on genuine hospitality, active listening, and a commitment to making every customer feel valued, respected, and confident in choosing our company. The Inside Sales Representative creates a positive experience by building trust, providing knowledgeable recommendations, and ensuring every interaction reflects our company's dedication to comfort, professionalism, and customer care.

We are looking for good communicators, driven individuals, and people who care about going above and beyond in hospitality.

Wage / Hours:

This position is a full time, hourly, and non-exempt position. Our general office hours are 7am-6pm Monday-Friday, with varying shifts for this position. Flexible scheduling available upon agreement between applicant and company. Wage is $25 per hour base plus commissions on sold work. More information on commission can be provided upon request during interview phase.

Location:

This position will be performed at the Everett location.

Job Duties / Responsibilities:

Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services.

Gathers, records, and maintains customer information in our database.

Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.

Performs other duties as requested by company or management.

Job Requirements / Skills:

Confident and professional communication skills via multi-line phone system which includes active listening.

Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.

Attention to detail through follow up. The information gathered will be used by other members of the team, down the line.

Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Education and Experience:

High school diploma or equivalent preferred.

Customer service experience required (additional training will be provided).

-Service Titan experience preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

- Must be able to go up two flights of stairs to customer hospitality office.