Systems Engineer

Cyber Advisors (CA) based in Schaumburg is looking for an experienced Systems Engineer. CA is a steadily growing IT managed services provider (MSP) that specializes in a very high-quality, customer‑focused approach to designing, managing, and maintaining our customers’ IT environment. This is a full‑time position, hybrid based in the Chicago area. Working hours are Monday–Friday with occasional evenings and weekends. ROLES + RESPONSIBILITIES Provide primarily remote and on‑site support to our clients. Proactively anticipate, pre‑empt, diagnose, and solve hardware, network, and software problems. Develop and maintain knowledge of customers’ specific business environment. Perform major technology platform migrations (Exchange, Active Directory, and others). TECHNICAL SKILL S Strong knowledge of TCP/IP and networking fundamentals Broad knowledge of Windows Server, Active Directory, and Exchange Broad knowledge of Windows Desktop OS & MS Office Suites Experience with network security, anti‑virus, and firewalls. QUALIFICATIONS Dedication to customer satisfaction and getting it right the first time. Demonstrate ability to explain complex technical concepts to a non‑technical audience. Strong trouble‑shooting skills across a broad and diverse population and environment. Proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices; focused on continuous self‑improvement. Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendations. Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems. Appreciation of internal customer business, goals, and objectives, strategies, and needs. Ability to manage and prioritize multiple tasks, aggressive targets, and deadlines. Understanding of priorities and effective work procedures, self‑manage work time and prioritize multiple tasks and problems. EDUCATION + CERTIFICATIONS Bachelor’s Degree in Computer Science or commensurate work experience. A+, Network+, or similar IT certification. 5+ years IT experience. COMPENSATION + BENEFITS Competitive salary depending on skills and experience. PTO. Employer‑paid Health and Dental Insurance for CA employees. Great opportunities for career advancement. 401(k) with employer matching. Paid time off to train for continuing education. Disability and Life Insurance. #J-18808-Ljbffr Cyber Advisors