Digital Experience Analyst

JOB SUMMARY: The Digital Experience Analyst optimizes the end-user digital experience across the PC computing environment by analyzing telemetry, endpoint health, system performance, compliance indicators, and support trends. The role improves endpoint health, reduces user friction, and enables proactive remediation through automation, DEX platform capabilities, and cross-functional problem management. This position partners with technology owners, support teams, security, and vendors to strengthen compliance, resolve systemic issues, and improve overall user digital experience.JOB REQUIREMENTS:Technical Skills Required:Extensive knowledge of computer hardware, operating systems along with software and hardware configurations, and related network, server, and storage technologiesRecognition of cyber security threats and risks, and importance of protecting the computing environmentAbility to learn, research, and apply modern technologies while staying current on changing technologySuperb diagnostic, troubleshooting, analysis, and problem-solving skillsScripting skills using system-level APIs and WMI, preferably with PowerShellHands-on experience with Digital Employee Experience (DEX) platforms, including remote actions, scripts, dashboards, custom queries, and platform query language such as NQLEndpoint management tooling experience, including MECM/SCCM, Intune or equivalent tools, client health troubleshooting, package and deployment workflows, driver lifecycle, and OEM update governanceExperience integrating telemetry or automation platforms with ITSM systems using REST APIs, JSON payloads, and token-based authenticationFamiliarity with DEX campaign capabilities, including parameterized campaign functions that enable build-once, scale-to-many flexibilityAbility to define, track, and report digital experience metrics, endpoint compliance, risk indicators, device health, performance, stability, ticket deflection, and user sentimentUnderstanding of automation and remote action governance, including testing, approval, change control, execution safeguards, rollback planning, and post-deployment validationNon-Technical Skills RequiredExcellent oral, written, technical, executive-facing, and governance communication skillsRespond to support needs in a timely fashion with excellent customer serviceWorks well with geographically dispersed teams, support teams, technology owners, vendors, and business stakeholders to drive adoption and validate user experience improvementsHigh degree of focus on quality, reliability, efficiency, and cost effectivenessFlexible, self-motivated, able to prioritize multiple demands, adapt to changing direction, work with minimal supervision, and remove obstacles to successAbility to assess the impact of changes and quantify risk to ensure appropriate business decisions are madeWill travel as needed Exhibit “Our Values” attributes in all business interactionsCommunity engagement and thought leadership (user groups, conference speaking, vendor relationships)About Southern CompanySouthern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Southern Company ServicesEducation and Experience Requirements4-yr Bachelor’s degree in a computing or engineering field is preferredMinimum of 5 years of experience in an IT related fieldMAJOR JOB RESPONSIBILITIES: Serves as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problemsCoordinates with field support teams on workstation and operating system issues impacting at scaleIdentifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reductionDevelops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectivenessCollaborates with Architects and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologiesOperates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies servicesOwns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systemsIdentifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomesKeeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiencesEngages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilitiesAt the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level reportingFull timePosting Date: 2026-08-10