Floor Manager

Floor Manager

Position: Floor Manager

Status: Full-time Salaried

Reports to: Operations Director

Direct Reports: Bar Supervisor, FOH Supervisor, Servers, SA's, Restaurant Hosts, Bartenders.

The Floor Manager reports to and partners with the Operations Director to provide guests to the Talbott Tavern an exceptional customer experience in a warm and welcoming environment. Overseeing customer service needs for the restaurant and bar, supervising the front of house teams and providing support on the floor in all areas as needed. As a member of the management team, the Floor Mgr. will also partner with all Managers communicating effectively to ensure we provide for our customer's needs in all areas, problem solving to find solutions.

Responsibilities & Expectations

• Collaborates with Management team to schedule FOH team members in a timely manner in line with budgeted labor costs. Cutting staff and providing additional coverage as needed daily.

• Fills job roles as needed to provide service to guests and during quieter times ensuring labor goals are met.

• Reports any staff concerns immediately to the Operations Director and assists in strategies to address the concerns.

• Provides support for the restaurant and bar staff to ensure a high-quality dining experience at The Tavern, catered events, and group function.

• Ensures all staff follow proper hygiene and food handling standards.

• In collaboration with the FOH and Bar Leads, oversees the training of new front of house employees to ensure familiarity with all aspects of the position and compliance with standards set during onboarding and hiring process.

• Attends weekly one on one meeting with Operations Director and GM, providing updates on any FOH activity, staffing needs and concerns. Communicating with staff relevant information discussed during the meeting.

• Ensures FOH team members complete assigned tasks and checklists, providing follow up and reporting on any discrepancies.

• Assists in monthly inventory counts acting as a good steward for resources.

• Collaborates with the FOH and Bar teams to report any purchasing needs to meet daily par needs for the restaurant and bar.

• Remains current on industry trends and job requirements by remaining aware of new compliance standards and regulations ensuring FOH team meet these. Including relevant certifications for food safety and alcohol training.

• Responsibilities for all members of the Management team.

• Complete manager logs daily to effectively communicate any vital information about the shift. In addition, reporting any maintenance concerns or issues promptly to the Operations Director.

• Assists the GM in meeting all HR goals by communicating and enforcing expectations, policies, and procedures and following onboarding and training guidelines. Promptly addressing any personnel conflicts so that they do not interfere with job performance or guest experience.

• Encourage a healthy work environment creating a workplace culture supporting teamwork.

• Supports a culture of communication and cooperation among all staff and teams.

• Is familiar with emergency procedures and able to follow protocol if anything arises to ensure the safety of guests and staff.

• Appropriately represents the organization in all interactions.

Education and Experience

• Bachelor's Degree or 5 years equivalent experience in Hospitality and Restaurant Field.

• Experience in utilizing customer management software including POS, PMS and restaurant reservation/booking.

• Experience in catering and event services is a plus.

• Experience with employee scheduling and use of software to facilitate this.

Working Environment and Physical Requirements

• Requires working a flexible schedule that includes weekends, and holidays. The schedule requires providing coverage during Restaurant hours and ensuring closing coverage is provided.

• Requires availability by phone or email outside of typical working hours.

• Includes minimal office work, but predominantly in the restaurant for longer periods of time.

• Sit and stand for considerable lengths of time.

Work Schedule

• Night shift
• Weekend availability
• 8 hour shift

Supplemental Pay

• Bonus pay

Benefits

• Paid time off
• Employee discount