Client Success Rep

Customer Service Representative (CSR)

Vertical Alliance Group is the parent company of INFINITY Fleet Safety Trainingonline training tools, including a learning management system for industries like transportation, distribution, and warehousing.

We are seeking a responsible and motivated Customer Service Representative (CSR) who excels at delivering outstanding customer service, understanding client business needs, and resolving challenges with effective solutions. If you're passionate about helping customers and solving problems, we want to hear from you!

Key Responsibilities:

• Manage a portfolio of client accounts with professionalism and accuracy, including handling renewals and leading contract negotiations to ensure client retention and satisfaction
• Communicate confidently with key decision-makers across industries
• Provide outstanding customer service and act as the main point of contact for client inquiries
• Resolve client issues and concerns quickly and effectively
• Understand and identify client business needs and offer appropriate solutions
• Maintain accurate records of client interactions and transactions
• Collaborate with internal teams to ensure client satisfaction

Qualifications:

• Associate or bachelor's degree or equivalent in work experience
• Proven experience in account management or customer service
• Strong interpersonal and communication skills
• Excellent time management and organizational abilities
• Problem-solving mindset with a customer-first attitude
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to quickly learn and adapt to new systems and processes
• Bilingual (English/Spanish) is a strong plus

What We Offer:

• Competitive pay + commission opportunities
• Benefits
• Supportive team environment
• Opportunities for professional development and advancement
• A chance to make a real impact with clients