Medical Assistant Associate

Michigan Medicine MissionMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Perks And BenefitsExcellent medical, dental and vision coverage2:1 Match on retirement savingsTuition ReimbursementGrowth opportunities to higher seniority positionsManagement that provides quality training and directionJob SummaryThe West Ann Arbor Health Center Parkland Plaza is an Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The 2-story facility is located 380 Parkland Plaza in Ann Arbor. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.RequiredTo be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:Describe your experience and why you believe you would be a good fit for this position at the West Ann Arbor Health Center - Parkland Plaza.Outline your customer service experiences which would be applicable to this position.Describe why you choose a career in the healthcare field?Responsibilities*Patient IntakeResponds to general patient inquiries about clinic operations within their scope of practice. Rooms patients (virtually and in person) and performs standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned. May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.). Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate.Patient CareMedication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency. Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines. Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures. Quality Control testing of POC equipment. May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice. Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines. Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA). Queue and pend medication renewals. Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines. Observes patient status, report changes, and document accordingly. Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request. Informs patients of normal test results within their scope of practice. Documents into MiChart within scope of practice.Administrative And Clinical Workflow SupportEfficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies. Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind. Cleans, stocks, and organizes clinic spaces (exam and supply rooms), Maintains inventory and may manage PAR levels when appropriate. Processes forms and in basket messages through MiChart. May assist with prescription or procedure prior authorizations within scope of practice. Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately. Transport and prepares surgical instruments for sterile processing. Supports orientation and/or shadowing opportunities as assigned. Participate in regulatory readiness processes. Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings) Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty. Perform other related duties within scope of practice as assigned.Supervision ReceivedGeneral supervision is received from Administrative Manager, Medical Director, or Nurse Manager Required Qualifications* High school diploma or GED. Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years). Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.Physical RequirementsThis position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients