Parking Supervisor

Job Description

Job Description

SHARKS SPORTS AND ENTERTAINMENT

Title: Parking Supervisor

Position: Part-Time, Non-Exempt

Job Location: San Jose, CA

Reports to: Senior Manager, Parking

Pay Range: 25.85-$29.05

Job Overview

The Parking Supervisor is responsible for overseeing the daily parking operations at the designated facility, ensuring a seamless and efficient experience for guests. The role involves collaboration with department heads, effective delegation of tasks, staff management, and meticulous attention to detail in financial tracking and event planning. The Parking Supervisor plays a critical role in optimizing parking resources, coordinating with various departments, and maintaining a high level of service.

Essential Responsibilities

• Collaborate seamlessly with department heads to optimize team performance and achieve shared objectives.
• Strategically delegate tasks during staff deployments to parking positions, ensuring efficiency and adherence to established protocols.
• Assists the Senior Parking Manager in recruiting, assessing, training, mentoring, counseling, and recommending necessary actions for staff, aligning decisions with established policies.
• Assists the Senior Parking Manager in efficiently handling employment documents, including hiring and termination paperwork, fostering a streamlined and compliant process with HR policies.
• Create monthly employee schedules for daily operations and special events, ensuring optimal coverage for parking positions. Prepare color-coded receipt rolls and devices for all parking cashier positions.
• Strategically position parking staff to streamline guest parking ingress and egress, prioritizing critical areas for optimal service. Conduct reconciliation of all parking cashier sales, generating accurate financial records.
• Compile physical recap sheets and distribute email recaps to relevant personnel, ensuring comprehensive communication.
• Input crucial data into financial tracking and sales optimization spreadsheets, contributing to accurate reporting.
• Audit employee time clock (ABI) records, promptly addressing any discrepancies to maintain accuracy. Prepares event labor estimates.
• Assist in coordinating traffic control SJPD personnel for events. Effectively communicate payroll issues with the Payroll team.
• Occasionally conduct attendant briefings, emphasizing specific event requirements and ensuring team readiness.
• With guidance from the Senior Parking Manager, efficiently manage breaks for team members in accordance with CA wage and hour laws and regulations.
• Oversee primary ABC lot ingress, assessing capacity, ADA accessibility, restriction counts, and devising contingency plans for seamless guest access. Assists in traffic and crowd control activities.
• Stay informed about the upcoming events schedule, proactively anticipating staffing needs for efficient and successful parking operations.
• Other duties as assigned by the Senior Parking Manager.

Preferred Qualifications

• Proven experience in a supervisory role, preferably in parking or event management.
• Capability to train and mentor parking attendants, ensuring they understand their roles and responsibilities effectively.
• Proficiency in performing simple calculations for inventory updates and prepaid sales status reports, ensuring accurate communication with the Senior Parking Manager.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities. Proficient in using relevant software for financial tracking and scheduling.
• Knowledge of traffic control procedures and crowd management.
• Ability to accurately record parking transactions, monitor parking areas for compliance with regulations, and report any issues or incidents promptly.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
• Familiarity with ADA regulations and accessibility requirements.
• Detail-oriented with a focus on providing exceptional customer service.

What We Offer

• Competitive compensation
• 401K (pre-tax and Roth options)

• Complimentary or discounted sports and event tickets
• 30% discount in the Sharks Pro Shop
• $200 Employee Referral bonus
• 50 % discount on food and beverages when working
• Spot Pet Insurance
• Free Barracuda tickets
• Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways, and free parking when working
• An inclusive culture that values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry.

This position is not eligible for U.S. work authorization sponsorship.

Team Teal

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the NHL's San Jose Sharks, the AHL's San Jose Barracuda, SAP Center in San Jose, three Sharks Ice facilities, TechCU Arena, and the non-profit Sharks Foundation. Additionally, SSE is growing the organization through expansion in the Bay Area and surrounding communities in northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T - Team success is more important than individual success

E - Exceptional experience is non-negotiable in everything we do

A - Appreciate others for their diversity and opinions

M - More risk leads to more rewards and expands our comfort zones

T - Trust that all teammates have the best intentions

E - Empower all teammates to make informed decisions

A - Always say what you really mean and do what you say

L - Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are Teal Together; we are Team Teal.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal-opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE's HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.