Customer Advocacy Manager

CAIR-SFBA is recruiting for an experienced and accomplished candidate for its Advocacy Manager position. The ideal candidate for this role should have at minimum five years of non-profit, campaign, or community organizing experience, focused on building power in communities, using multiple strategies, with a focus on challenging racism and inequity. The position will oversee the organization's community engagement and policy work, bridging issues across our legal services and programs work. Title: Advocacy Manager Reporting Relationships: Reports to the Executive Director. Oversees the work of the Policy Coordinator, Community Engagement Coordinator, and Community Canvassers. Schedule Type: Full-Time (Exempt). Frequent evenings and weekends required for programming. Location: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote. Requires some travel throughout the Bay Area (vehicle, insurance, and driver's license required). Civic Engagement Leading CAIR-SFBA's voter mobilization efforts, including voter registration, education, and communication Leading efforts to engage Bay Area Muslims in policy advocacy through online and in-person efforts Overseeing and participating in efforts to build relationships with local, state, and federal elected officials Community Outreach Developing and executing plans for purposeful community outreach, using both online and in-person strategies Identifying and building holistic and reciprocal relationships with new organizational partners Speaking at community and allied events about the importance of community engagement and the fight for civil rights Communications Partnering with the Communications Manager to plan and implement communications and narrative change campaigns related to CAIR-SFBA's advocacy efforts Management Managing and mentoring the CAIR-SFBA Community Engagement and Policy staff Leading internal educational efforts on CAIR-SFBA's advocacy and legislative priorities Working with the Executive Director to develop campaigns that cut across CAIR's various work areas and strategies Reviewing and making recommendations about external campaigns and/or partnership requests to ensure feedback is elicited from relevant stakeholders and decisions align with organizational capacity and focus Participate in CAIR-SFBA's Management Team, including regular meetings, advice to executives, and facilitation of organizational goals Other duties as assigned, dependent on organizational needs and employee skills. All CAIR staff are required to assist in general duties, such as answering phones, weekly outreach, fundraising, and other office tasks. Qualifications A strong commitment to civil rights and CAIR's mission Five years of non-profit, campaign, or community organizing experience, focused on building power in communities via multiple strategies, including at minimum two years of experience managing staff and/or volunteers Bachelor's degree in a relevant field or an equivalent combination of education and experience sufficient to successfully perform the essential job duties Experience developing and executing advocacy strategies to transform policies and public systems Demonstrated track record of successful project and staff management Demonstrated success in delivering high-quality work product on a consistent, reliable basis in a fast-paced work environment with ambitious goals Excellent interpersonal skills and a proven ability to work with diverse communities, leaders, and staff Excellent written and oral communication skills Ability to take on responsibilities independently with only general supervision Ability to multi-task under deadlines and work well under pressure Access to a working vehicle and the ability to drive throughout the greater Bay Area. Must also be able to travel nationally, statewide, and/or locally on occasion Basic computer proficiency, including knowledge of MS Office, MS Outlook, etc. Knowledge of cloud and customer relations applications, such as Network for Good, Office365, and social media applications Preferred Qualifications Experience working in Adobe Acrobat, Asana, Canva, Constant Contact, and WordPress Experience working with the American Muslim community Experience working with non-profit organizations Conversational proficiency in Arabic, Dari, or Urdu Compensation Compensation in the range of $82,192-105,634, commensurate with experience Fully paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents 3% retirement matching contribution 12 paid holidays, 10 sick days, and 12 vacation days To Apply Please submit (1) a cover letter discussing your interest in the position, (2) your resume, and (3) the names and contact information of three references, using the link below. CAIR-CA is an equal opportunity employer. #J-18808-Ljbffr