Client Success Manager
Viewics, Inc.
Customer Success Manager
As a member of the Viewics team, you will be responsible for engaging with customers post-sale, driving the implementation and delivery process, and ensuring customer satisfaction, growth and retention. The customer success manager serves as the primary advocate and champion for each customer here at Viewics. In addition, they will work with the customer on a regular basis to ensure adoption and success of the Viewics Solutions, as well as be responsible for the overall and ongoing satisfaction of the customer. As a trusted adviser and coach to the customer, the key to this role is being able to articulate value and support the customer's achievement of desired results. The customer success manager will get to develop relationships with a wide range of customer contacts from both the technical and business lines. This role includes periodic travel.
Key Responsibilities
- Take ownership of key customer accounts and establish yourself as a content and communications expert and trusted partner to our valued customers
- Ensure retention and growth of all customer accounts through best in class customer service and responsiveness
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Counsel customers on communications and roll-out strategies to help drive adoption and usage with their organization
- Ensure on-time delivery of the business intelligence solution through pro-active project management
- Review and provide feedback on all solutions to ensure it meets quality standards and addresses customer-specific issues, priorities and goals
- Collaborate and communicate effectively with cross-functional internal teams across sales, marketing, support and product management
- Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues
- Maintain a knowledge base of customer reference data for use by entire sales organization
Customer Results
- Work with customers to ensure they achieve expected results and derive optimum value from their investment
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and recommendations for future improvements
- Continually assess, document, and analyze customer progress toward stated goals and results
- Manage risks to the customer achieving their stated business goals by developing a risk mitigation plan where appropriate
- Identify, prioritize and drive resolution of all issues that could impact expected results and customer satisfaction
- Ensure all issues are resolved quickly, leveraging resources from across Viewics, Inc. and the customer as needed
- Identify expansion opportunities and collaborate with sales teams to create additional value for the customer
- Deliver successful customers to, and manage your customers through the contract renewal process
Skills
- Proven track record of customer satisfaction
- Excellent understanding of software application environments
- Capable of working with people of varied technical and clinical backgrounds
- Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts
- Diplomacy, tact and grace under pressure when working through challenging and/or urgent customer issues
- Team player with strong collaborative skills – you've worked successfully in a busy team before
- Organized and reliable: able to work independently with little direction when necessary
- Superior project and time management skills; excellent attention to detail
Experience
- Deep understanding of software and laboratory operations in one or more of the following roles: account management, software consulting, project management
- Solid knowledge in healthcare business intelligence, enterprise analytics, enterprise performance management
- Successful track record in reaching or exceeding goals in: customer retention, add on sales, new business quota attainment
- Solid knowledge of healthcare and experience interacting with Hospital Information Systems
Education
- A bachelor's degree, preferably in business administration, IT or a technical discipline is required.
- ...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide... ...recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced mentors...SuggestedFull time
- ...Client Partner FranklinCovey is the world's most trusted leadership and organizational... ...stakeholder engagement plans, and clear success metrics. Navigate complex buying... ...with sound business decisions. Pipeline Management and Forecasting Use Salesforce, Domo,...SuggestedShift work
- ...Client Partner - Banking & Payments Location - Hybrid in San Jose, CA The Client Partner role focuses on client engagements, and... ...our client's banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence. The...Suggested
- ...Client Partner Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus... ...advice, tailored software, and a team that cares about their success. As Client Partner, you'll own a named book of accounts and...Suggested
- ...Vice President, Client Partner About the Company Ambitious provider of content marketing... ...strategy writer recruitment and management content creation and optimization... ...value portfolio of enterprise accounts. The successful candidate will be a strategic advisor,...SuggestedFreelance
- ...Head of Client Experience About the Company Travel company delivering exceptional... ...travelers, travel advisors, and partners. The successful candidate will be responsible for... ...track record in leading service operations, managing escalated customer concerns, and a...Remote work
- ...and will spearhead customer relationship management initiatives. The Enterprise Account... ...of the accounts and to build and nurture client relationships. Ensure alignment to overall... ...process, please let us know so that we can do our best to set you up for success.Flexible hours
$306k - $396k
...environments. At NetApp, our people are the foundation of our success. Job Summary As an Enterprise Client Executive, you will own a portfolio of 10‑15 named... ...the Greater Bay Area. Key Responsibilities Account Management – manage and nurture relationships with 10‑15 named...Base plus commissionLocal area$325.55k - $421.3k
..., how we sell, and how we grow. As a Client Executive for our US Federal organization... ...sales excellence, including pipeline management and forecast accuracy, using MEDDICC aligned... .... Drive post sales handoff to Customer Success with a clear value realization plan tied...Work at officeLocal areaShift work- ...Customer Success Manager (US)We are looking for a Customer Success Manager (US) to own post sale success, adoption, and growth for commercial... ...B2B SaaS.Background working with enterprise or mid-market clients, ideally in P&C insurance, fintech, or insurtech.Strong relationship...Work at office
$19.24 - $24.59 per hour
...Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The... ...instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursShift work- ...Description We're searching for a warm, organized, and proactive client services coordinator to serve as the first point of contact for... ...every client feels welcomed, informed, and supported. You will manage client communications, coordinate appointments, maintain...Local area
$23.56 - $27 per hour
...Specialty Client Service Coordinator Oncology $23.56$27.00/hour | Campbell, CA | Full-Time, Part-Time & Per Diem Schedule: Full-time: 5/8 schedule with weekend and some holiday availability. Part-time and per diem schedules are flexible. SAGE Campbell is hiring a Specialty...Daily paidFull timePart timeWork at officeFlexible hoursWeekend work$96.4k - $144.6k
...Senior Customer Success ManagerRestaurant365 is a SaaS company disrupting the restaurant... ...for you too!As a Senior Customer Success Manager, you will manage the long-term customer relationship... ....Ensure delightful experiences for clients in your portfolio during all stages of...Work at office$52.5k - $105k
...generations to come. Reports To Director, Customer Success What You Will Be Doing Provides strategic... ...reduction, and value-add to the customer/client. Selects, develops, and evaluates... .... Incumbents who are responsible for managing teams carrying out client relationship management...Remote work- ...Customer Success ManagerAs a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play... ...Account Management, Business Development, or another client-facing role in a SaaS or software companyAbility to create...
$29k
...Customer Success ManagerThe Customer Success Manager is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills... ...engage with a carefully curated portfolio of assigned clients. Maintain a defined and regular communication cadence...Immediate start- ...Customer Success ManagerWeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes... ...you must be able to handle a multitude of clients at the same time. Prioritization, delegation...Local area
- ...a proactive operational leader who thrives on keeping complex business operations running smoothly? We are looking for a Client Operations Manager to take ownership of end-to-end client workflows, process management, and business operations. If you bring a background...Permanent employmentFull timeWork at officeImmediate start
$43.49 - $54.37 per hour
...Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits... ...satisfaction to ensure long-term value realization for the client. You will build success plans, coordinate across internal and...Permanent employmentFull timeContract workWork experience placementShift work- ...extensive training program on all our hair loss solutions. New management believes in the power of hair and how it makes people feel... ...Our solutions are tailored to perfectly meet the needs of our clients. Interact with clients, potential clients, and visitors to...
$19.24 - $24.59 per hour
...Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes... ...selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hours$19.24 - $24.59 per hour
...Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients... ...selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing...Hourly payMinimum wageFull timeLocal areaShift workAfternoon shift$88k - $232k
...source: - US/recruiting/microchiphr/External/job/Senior -Client-Engagement-Manager_R3273-26 Job Description: Microchip is looking for... ...CEM must effectively work within a team environment, to successfully develop and implement sales strategies Communicate effectively...- ...Executive Director, Strategic Client Engagement, EDS/RWE About the Company Leading... ...& late stage research risk management & pharmacovigilance reimbursement & patient... ...growth, and expanding relationships. The successful candidate will be responsible for developing...
- Provide life insurance and financial protection solutions to families and individuals Educate clients on policies that prevent financial disaster during times of loss Manage your own book of business through virtual appointments - Use our proven internal blueprint and...Full time
- ...and their caregivers. Position Overview The Clinical Client Care Manager is a full-time role at Care Indeed, dedicated to delivering... ...contract requirements Negotiate family dynamics to ensure the successful implementation of the care plan while promoting client...Full timeContract workLocal area
$220k
...across every business area. As a Client Partner, you will partner with senior executives... ...value-driven approach to sales & client management, you will identify and cultivate new... ...motivated with a strong track record of success, including consistently meeting or...Work at officeRemote workFlexible hoursShift work- A leading luxury travel brand in Milpitas is seeking a Store Manager who will create a premium client experience that reflects the brand ethos. The ideal candidate will have a strong background in luxury sales, excellent leadership skills, and the ability to exceed sales...
- Position: Client Partner- RETAIL Location: Remote (North America) About Tredence Tredence... ...range from Data Visualization, Data Management to Advanced analytics, Big Data and... ...Ability to navigate complex deals and successfully roadmap multi-year horizons with clients...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Success Manager. Be the first to apply!
- client manager San Jose, CA
- member engagement manager San Jose, CA
- client solutions executive San Jose, CA
- client relationship manager San Jose, CA
- senior engagement manager San Jose, CA
- client service manager San Jose, CA
- client experience manager San Jose, CA
- client executive San Jose, CA
- engagement manager San Jose, CA
- client services supervisor San Jose, CA



