Senior Manager, Records Management & Data Governance

Senior Manager, Records Management & Data Governance
Chicago, IL - 3 days onsite, 2 days WFH


The Senior Manager will oversee areas related to Records Management & Data Governance, specifically around insider threat, data loss prevention, data retention policies, data access controls, compliance assessments for various regulatory frameworks - in addition to driving Document Management System (we use NetDocs) integrations and driving process automation.


This position has 4 direct reports, which are managers that sit in different offices across the United States.


What you'll be doing

• Work closely with the Director to develop and oversee the implementation of a strategic program, leading practices and methodologies to support the management of firm and client information.
• Advise on operational and compliance responsibilities relating to the lifecycle management of client and administrative records. Oversee the maintenance of a systematic, methodical, and legally defensible practice to discard unneeded information.
• Work with firm administration and practice groups to identify business requirements to automate information governance processes.
• Support global project team to address policy questions and help interpret and outline effective information governance practices.
• Serve as a champion of current and potential capabilities of NetDocuments (NetDocs), the Firm's document management system. Led efforts to drive the adoption and evolution of NetDocs and its related applications.
• Assist with NetDocs cabinet administration and other support activities required for a mission-critical application.
• Provide high-touch service for lawyers to resolve NetDocs inquiries and issues.
• Define and promote processes and procedures to improve the performance and stability of NetDocuments and integrated third-party applications.
• Coach, mentor and develop firm peers to become aware of and compliant with firm information governance policies.
• Strong ability to develop and/or execute on strategic direction and objectives.
• Provide advice and propose solutions for complex and/or technical information governance and/or information technology issues.
• Responsible for program for securing information to comply with ethical and confidential screens as required to satisfy client or regulatory requirements.
• Responsible for ensuring that records subject to an Office of General Counsel document hold are identified, preserved, collected and released.
• Track key performance indicators and prepare status reports for the Director that measure the state of the firm's effectiveness at managing information.

Skills we're seeking

• 10+ years of experience with Records Management, Data Governance, Privacy, Information Governance or other similar positions
• 2+ years of experience managing direct reports, related to Records Management & Data Governance (more management experience the better)
• At least some experience working with Document Management Systems, and driving process automation through DMS integrations and optimization

Nice to haves

• Bachelor's or Master's Degree
• Relevant technology experience with NetDocuments or LegalKEY
• Data Privacy experience
• Other IT Security experience
• Certifications such as CRM, IGP, CIPP or other relevant certifications