Advanced Medical Support Assistant

Medical Support Assistant

Duties include but are not limited to:

• The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic tup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team.
• Notify patients of normal lab results.
• Develop, and manage a tracking system for follow up care such as consults, tests, etc.
• Participate in team huddles and team meetings to manage and plan patient care.
• Set priorities and deadlines.
• Adjust the flow and sequencing of the work to meet team and patient needs.
• Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic medical record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure(e.g., X-ray, lab work).
• Manage electronic wait list to verify and validate accuracy and issues.
• Perform administrative follow up actions.
• Participate in and independently follow up on team huddles by sharing information and collaborating with the medical team to ensure continuity of care.
• Evaluate patient information and clinic schedule lists to determine whether patient is vested.
• Educate providers about shared patients (those who receive their care at multiple VAs or those who have care in the community).

Work Schedule: Monday-Friday, varies between 7:00 am-5 pm (TODs vary)

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position

Functional Statement #: 00000

Relocation/Recruitment Incentives: Not Authorized