Service Writer

Salary: $25.90 Hourly
Location : City of Las Vegas, NV
Job Type: Full-Time
Job Number: 26JUN79837 O
Department: Public Works Department
Opening Date: 06/25/2026
Closing Date: 7/12/2026 11:59 PM Pacific
Bargaining Unit: LVCEA


About the Position
Career Opportunity

The city of Las Vegas is accepting applications for Service Writer. This position will schedule maintenance services and initiates automotive vehicle and equipment work orders; maintains appropriate records.


Supervision Received

Receives general supervision from Fleet Services Supervisor or higher-level staff.
Examination Process
A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from a recruitment or removal from a City position. Additional information will not be accepted after the closing date. The supplemental questions are weighted 100% for placement on an eligible list, and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list.

Eligible List
You must score 70% or higher on the examination to be placed on the eligible list.

Selection Process
Final candidate selection will include list placement and may include hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test, complete background check, and may be required to demonstrate the ability to perform the physical requirements of the job." Some positions may require preliminary background checks.

Example of Duties
Essential Functions

1. Schedules preventative maintenance using the computerized scheduled maintenance system and schedules repairs for city internal combustion equipment and vehicles.
2. Monitors the inventory and condition of city equipment and vehicles.
3. Coordinates and communicates with appropriate department personnel to schedule maintenance and repair services and informs personnel of the status of repairs.
4. Responds to inquiries and requests for service in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
5. Coordinates with other city staff to dispatch the appropriate personnel or contracted company for emergency roadside assistance.
6. Enters automotive repair information into the automated data entry system.
7. Reviews output from the automated work order system and makes recommendations to shop supervisor.
8. Maintains a variety of automated and manual logs, records and files; performs a variety of record keeping, filing, indexing and other general clerical work.
9. Prepares clear and concise reports; prepares and processes paperwork and forms.
10. Participates in requisitioning materials as needed.

Marginal Functions

1. Stays abreast of innovations and new technology.
2. Operates and secures assigned vehicle and other assigned equipment; determines whether vehicle is in good working order; maintains vehicle in clean and fueled condition.
3. Performs related duties and responsibilities as required.

Minimum Requirements
Experience

One year of experience in the automotive industry in automotive repair or parts supply.

Training

Equivalent to graduation from high school.

Knowledge, Skills and Abilities
Knowledge of

Current automotive terminology.
Automotive inventory control methods and practices.
Automated data entry systems.
Automated data keyboard operations.
Methods and procedures of data entry.

Skills in

Making mathematical computations.
Preparing clear and concise reports.
Scheduling and maintaining an even flow of work.
Typing at a speed necessary for successful job performance.
Meeting schedules and time lines.
Maintaining records and preparing computer generated reports.
Understanding and following oral and written instructions.
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining effective working relationships with those contacted in the course of work.

Competencies

Core Workforce Competencies

Professionalism - Demonstrates core values by being honest, respectful and positive.

Effective Communication - Expresses verbal and written thought in a clear and understandable manner.

Customer Focus - Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.

Adaptability - Able to effectively modify behavior to suit changing workforce demands.

Problem Solving - Solves problems by considering all causes, solutions and outcomes.

Productive Partnerships - Develops, maintains and strengthens partnerships with others.

Technical and Safety Expertise - Possesses a depth of knowledge, skill and ability in a technical (job) area.
CITY OF LAS VEGAS, NEVADA
LVCEA Compensation and Benefits - 2026
COMPENSATION

Annual Base Pay Increases

• Negotiated as part of the collective bargaining process.
• Step (Merit) Increase - typically awarded on the anniversary date of hire, up to range maximum.

BENEFITS

Uniform Allowance

• Available for some classifications.

Tool/Equipment Allowance

• Available for some classifications.

Retirement

• Benefit eligible employees participate in the Public Employees' Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.25 percent (current percentage for employees hired 7/1/15 and after)for each year of service, applied to the employee's highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the city's salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.

Deferred Compensation

• The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.

Medical, Dental and Vision Insurance

• Employees are covered the first of the month following date of employment. Five medical plans, two dental, and two vision plans are available. City pays 100% of employee premium + 50% of dependent premium.

Life and AD&D Insurance

• City provides $20,000 insurance at no cost.
• Additional voluntary life insurance and AD&D insurance available for purchase.

Disability Insurance

• City provides a long term disability policy:
  • LTD: Employees who normally work at least 30 hours/week are eligible. Benefits may begin after 90 days of an approved disability leave. Payment is up to 60% of earnings, up to $11,000/month, and may not be supplemented with sick or vacation.

Tuition Reimbursement

Employee Assistance Program

ANNUAL PHYSICAL EXAMS

• Employees covered by a City health plan and their covered spouse and dependents over age 18 are eligible for a comprehensive wellness physical exam annually at no cost to them at ARC Health and Wellness..

VACATION (Hours/Year)

• Year 1-2: 80 hours
• Years 3-7: 120 hours
• Y ears 8-10: 128 hours
• Years 11-15: 180 hours
• Year 16 and over: 200 hours
• Maximum accrual: 250 hours, if hired after 12/3/2014
• Sell-back: Up to 60 hours each year; must leave a balance of 40 hours in leave bank.

HOLIDAYS

• City provides 12 paid holidays plus a birthday holiday.

SICK LEAVE

• Sick Leave: 104 hours per year
• Maximum Accrual: 420 hours, if hired after 12/03/2014
• Sick Leave Bonus: Negotiated sick leave bonus
• Payout at Separation: See contract

RETIREE HEALTH AND LIFE INSURANCE

• Available for purchase - retiree pays full cost of premiums.

NOTE: Benefits subject to change
Revised 12/10/2025
01


What is the highest level of education you have completed?

• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree
• None

02


Do you have a valid driver's license?

• Yes
• No

03


How many years of automotive industry in automotive repair or parts supply experience do you have

• None
• 1 Year
• 2 Years
• 3 Years
• 4 Years or more

04


Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in DISQUALIFICATION from the selection process.Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• I agree to answer each supplemental question truthfully and that my responses can be verified from information included within the application.

05


SUPPLEMENTAL EXAMINATION: Questions 7 through 18 below are the examination for this recruitment. Your responses to the following questions will be read and scored by a Subject Matter Expert (SME). While reviewing your responses, the SME will not have access to your application/resume. Although you may have some of this information on your application, you will need to answer the questions completely. In order to give the SME the best opportunity to evaluate your responses, please make sure you read the question carefully and fully answer all the questions asked. This is your only opportunity to provide detailed information. Failure to provide full and complete answers may affect the outcome of your score and placement on the eligibility list. PLEASE DO NOT COPY AND PASTE YOUR RESUME.

• I have read, understand and will comply with the above information.

06


Describe your experience working in the automotive repair, fleet maintenance, equipment maintenance, or parts supply industry. Please be sure to describe the work you personally performed rather than the responsibilities of your department or organization.Include:• Your job title(s)• Length of experience• Type of vehicles or equipment supported• Your specific responsibilities
07


Describe your experience coordinating preventive maintenance, repairs, inspections, or other service-related work. Please provide a specific example.Include:• How work was scheduled• Your role in coordinating the work• How you handle competing priorities• Any interaction with customers, technicians, supervisors, or vendors
08


Describe your hands-on experience using computerized maintenance management systems (CMMS), fleet management software, work order systems, parts inventory systems, or other automated data entry systems. Please be sure to describe your direct experience rather than the capabilities of the software.For each system used, identify:• The name of the systemHow long have you used it• What information you personally entered, updated, reviewed, tracked, or reported from the system• How frequently you used it
09


A department is contacting you because their vehicle has been down longer than expected and they are upset about the delay.Describe the steps you would take to:• Gather information• Determine repair status• Communicate with the customer• Address concerns• Help move the issue toward resolution
10


Describe your knowledge of automotive terminology, repair processes, preventive maintenance, parts ordering, warranty procedures, or maintenance operations. Please provide specific examples of how you have applied this knowledge in a previous position.
11


Describe a time when you had to explain technical, mechanical, or service-related information to someone who did not have a maintenance or automotive background. What was the situation, how did you communicate the information, and what was the outcome?
12


Accuracy is critical when processing work orders, maintenance records, service requests, logs, and reports.Describe:• The types of records you maintained• Your process for ensuring accuracy• How you verify information before completing documentation• Any quality-control or review methods you use
13


A vehicle breaks down in the field and department requests emergency roadside assistance.Describe how you would:• Gather necessary information• Assess the situation• Coordinate the response• Communicate with the customer• Document the incident
14


Describe a time when you were handling multiple phone calls, emails, customers, work orders, or service requests simultaneously.How did you prioritize the work and ensure all requests were addressed appropriately?Provide a specific example.
15


Describe your experience with parts inventory, purchasing, requisitions, vendor coordination, or material availability.Include:• Your specific responsibilities• Systems used• Types of parts or materials involved• Any experience tracking orders, back orders, or inventory levels
16


Describe a time when you reviewed reports, maintenance data, inventory information, work order information, or other operational data and identified an issue, trend, or opportunity for improvement.What did you identify?What recommendation did you make?What action was taken?
17


Why are you interested in working as a Service Writer in a municipal fleet environment?How would you contribute to:• Customer service• Professionalism• Teamwork• Productive working relationships with city departments, vendors, and shop personnel
18


When responding to the supplemental questions below, do not type "see resume." To receive credit for your responses during the examination process, you must provide complete answers based on your own experience. If you do not have experience in a particular area, please enter "N/A."

• I have read, understand and will comply with the above information

Required Question