Guest Experience Lead (GEL)

GEL-Guest Experience Lead at Hart2Hart, Inc. DBA McDonalds Start your career off right with a company that strives to make your work environment a positive experience with growth opportunities. Here at Hart2Hart, Inc, we empower our employees with tools and knowledge that will assist in their growth both professionally and personally. At Hart2Hart, Inc., we offer a competitive wage and benefits package to both part-time and full-time employees. We encourage all interested parties to apply today! Job Overview As a guest experience lead, you will play a vital role in providing excellent customer service and ensuring a positive dining experience for all customers. Your main responsibility will be to greet and welcome guests as they enter the restaurant, assist with processing orders, and manage the flow of customers during busy periods. Wage The wage for a Guest Experience Lead at Hart2Hart, Inc. starts at $14.00/hr. Essential Duties Greeting and welcoming customers with a friendly and positive attitude. Assisting customers with utilizing the kiosks. Assisting customers in finding seating and providing high-quality service. Maintaining a clean and organized lobby area, including clearing and cleaning tables. Addressing customer inquiries, concerns, and complaints in a professional manner. Monitoring the dining area for cleanliness, safety, and adherence to McDonald's standards. Upholding the company's policies and procedures, including food safety and hygiene regulations. Collaborating with other team members to maintain a positive work environment. Physical Qualifications Must be able to stand and walk for extended periods. Ability to move throughout the restaurant. Ability to communicate information and ideas so others will understand. Ability to observe the work environment. Exposure to high and low temperatures. Ability to move up to 20lbs. Qualifications Must be 16 years of age. Must have reliable transportation. Excellent customer service and interpersonal skills. Friendly and outgoing personality with a positive attitude. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Have availability to work mornings, nights, weekends, and holidays. Previous experience in customer service or hospitality is a plus but not required. Benefits Include Flexible Scheduling Pay on Demand Free Meals PTO Accrual Education Assistance Program Insurance for eligible employees Advancement Opportunities 30% National Discount Bi-Annual Reviews Disclosure: By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. Any information I provide in this application is true and accurate and will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will not be involved in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. This employer is an equal employment opportunity employer. We adhere to a policy of making all employment decisions without regard to race, color, age, sex, religion, national origin, genetic information, disability, veteran status, sexual orientation/gender identity, citizenship status, marital status, or any other status protected by law. All employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Please note this job description may not be inclusive of all assigned duties, requirements, or qualifications that are required of the employee for this job. The employer retains the right to amend or assign other duties to this position at any time at the sole discretion of the employer.