Account Manager

Account Manager

Empowering Connections, Inspiring Possibility

SageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation's largest retail, restaurant, convenience store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.

As an Account Manager, Satellite Services, you'll serve as the primary point of contact for a portfolio of customers, building trusted relationships that drive long-term success for both our customers and SageNet. You'll take ownership of the customer experience from onboarding through ongoing account management, ensuring customers receive exceptional service while identifying opportunities to expand solutions, renew services, and support continued business growth.

In addition to managing existing customer relationships, you'll engage with qualified opportunities generated by our Demand Generation team, helping qualified customers evaluate SageNet's satellite solutions while building lasting partnerships that drive long-term success. Working closely with cross-functional teams, you'll combine strategic account management, customer advocacy, and consultative sales to strengthen customer relationships, convert qualified opportunities, and grow your portfolio.

Major Duties and Responsibilities:

Customer Ownership & Relationship Management

• Serve as the primary point of contact for an assigned portfolio of satellite services customers, building trusted relationships and delivering an exceptional customer experience.
• Manage the customer lifecycle from onboarding through implementation, ongoing account management, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, resolve issues, and identify opportunities to deliver additional value.
• Conduct business reviews and collaborate with engineering, operations, provisioning, finance, and support teams to ensure successful service delivery and customer satisfaction.
• Coordinate customer orders, service changes, and implementations while advocating for customer needs and ensuring commitments are fulfilled.
• Identify opportunities to strengthen customer relationships, improve retention, and support long-term success.

Account Growth & Business Development

• Manage and grow existing customer accounts while identifying opportunities for renewals, upselling, cross-selling, and additional SageNet solutions.
• Engage with qualified opportunities provided by the Demand Generation team, conduct discovery conversations, and recommend solutions that align with customer needs.
• Develop proposals, prepare pricing, negotiate renewals and service expansions, and close business opportunities.
• Maintain accurate customer records, opportunities, forecasts, and account activity within Salesforce.
• Achieve objectives related to customer retention, revenue growth, lead conversion, and overall account performance.
• Stay informed on SageNet's solutions, industry trends, and emerging technologies to provide valuable recommendations to customers.

Your Impact

Success in this role is measured by the strength of the relationships you build, the value you create for customers, and your ability to grow and retain your portfolio.

You'll be successful when you:

• Build trusted, long-term relationships with your customers.
• Deliver an exceptional customer experience throughout the entire customer lifecycle.
• Successfully convert qualified opportunities into long-term customer partnerships while growing existing customer relationships.
• Achieve customer retention, revenue growth, lead conversion, and account expansion objectives.
• Proactively anticipate customer needs and recommend solutions that maximize the value of their SageNet services.
• Identify opportunities to expand customer relationships through additional SageNet solutions.
• Partner effectively with engineering, operations, provisioning, finance, and support teams to deliver seamless implementations and outstanding ongoing support.
• Maintain accurate account plans, forecasts, and customer activity within Salesforce.
• Become a trusted advisor customers rely on to help solve their evolving connectivity challenges.

You enjoy building lasting relationships and helping customers succeed. You're naturally curious, proactive, and energized by solving business challenges while identifying opportunities to grow customer partnerships. You communicate with confidence, take ownership, and thrive in collaborative environments where exceptional customer experiences drive long-term success.

Required Qualifications

• Bachelor's degree in Business, Technology, Information Systems, Telecommunications, or a related field, or an equivalent combination of education and experience.
• 1 to 2 years of experience in account management, inside sales, business development, customer success, or consultative B2B sales.
• Demonstrated success building customer relationships and supporting customer growth, retention, or business development initiatives.
• Ability to conduct consultative customer conversations, identify customer needs, and recommend appropriate solutions.
• Strong customer service, communication, relationship-building, and problem-solving skills.
• Experience building professional relationships with customers and internal stakeholders.
• Strong business acumen with the ability to communicate technical concepts in a way that is meaningful to customers.
• Experience using Salesforce or a comparable CRM platform.
• Strong organizational and time management skills with the ability to manage multiple customer relationships simultaneously.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Experience selling or supporting satellite connectivity, managed network services, SD-WAN, wireless networking, cybersecurity, telecommunications, or other enterprise technology solutions.
• Knowledge of satellite technologies, including GEO, LEO, VSAT, Ku-Band, Ka-Band, Starlink, or other satellite connectivity platforms.
• Experience managing customer relationships, renewals, account growth, or inside sales activities within a technology or B2B environment.
• Experience working with customers in retail, financial services, healthcare, utilities, energy, government, or other distributed enterprise environments.
• Experience collaborating with engineering, operations, or technical delivery teams to implement customer solutions and support ongoing account success.

Compensation & Benefits

We believe exceptional people deserve exceptional rewards. In addition to a competitive compensation package, you'll have the opportunity to build a rewarding career while making a meaningful impact on our customers and our business.

Benefits include:

• Competitive base salary plus commission opportunity.
• Business expense reimbursement and travel support.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.
• Career growth within an innovative, collaborative, and customer-focused organization.

Where You'll Work

Join our collaborative Satellite Services team based in Marietta, Georgia, where you'll partner closely with engineering, operations, service delivery, and executive leadership to deliver exceptional customer experiences. Our hybrid work environment encourages collaboration while providing the flexibility needed to support customers across the country.

Location: This position is based out of our Marietta, Georgia office. Associates are expected to work in accordance with SageNet's hybrid work policy while supporting customers throughout the United States.

Special Working Conditions

• Business casual work environment.
• Ability to work in a fast-paced, customer-focused environment while managing multiple priorities.
• Ability to travel independently via commercial air and ground transportation.
• Occasional evening, weekend, and overnight travel for customer meetings, trade shows, conferences, and other business-related events.

Physical Requirements

• Ability to travel independently via commercial air and ground transportation.
• Ability to navigate airports, hotels, conference centers, and customer locations.
• Ability to stand and present for extended periods during customer meetings, conferences, and industry events.
• Ability to lift and carry presentation materials, luggage, laptops, and equipment weighing up to 25 pounds.
• Ability to sit for extended periods while working on a computer.
• Frequent use of hands and fingers for typing and operating standard office equipment.
• Frequent visual focus while reviewing proposals, contracts, CRM data, and electronic communications.