Director of Maintenance

Description Director of Maintenance Department – Operations Reports to SVP of Operations Portfolio Size: ~7,000 Multifamily Units Position Summary The Director of Maintenance is responsible for the strategic oversight, leadership, and performance of all maintenance operations across a large-scale multifamily portfolio of approximately 7,000 units. This role ensures that communities are safe, well-maintained, compliant, cost-efficient, and aligned with company standards for resident satisfaction and asset preservation. The Director partners closely with Operations, Asset Management, Capital Projects, and Property Management to drive operational excellence and long-term value. Key Responsibilities Strategic Leadership & Operations Develop, implement, and oversee maintenance strategies, standards, and best practices across the portfolio Mentor Maintenance Supervisors, and site-level teams Establish KPIs for maintenance performance, including work order completion, preventative maintenance, turnover readiness, and resident satisfaction Ensure consistent execution of company policies, procedures, and safety standards Budgeting & Financial Management Develop and manage annual maintenance and contribute to capital budgets across the portfolio Control expenses through vendor negotiation, inventory management, and labor optimization Analyze maintenance costs and trends; recommend efficiency improvements Preventative Maintenance & Asset Preservation Design and enforce preventative maintenance programs to extend asset life and reduce emergency repairs Oversee unit turn process to ensure quality, speed, and cost control Ensure proper care of major building systems (HVAC, plumbing, electrical, roofing, life safety systems, etc.) Compliance, Safety & Risk Management Ensure compliance with all local, state, and federal regulations, including Fair Housing, OSHA, EPA, and building codes Oversee life safety programs (fire systems, inspections, emergency preparedness) Reduce risk through proactive safety training, audits, and incident response protocols Vendor & Contract Management Select, negotiate, and manage vendors, contractors, and service providers Establish preferred vendor programs and service-level expectations Oversee contract compliance, insurance requirements, and performance evaluations Technology & Systems Ensure accurate data entry, reporting, and analytics to support decision-making Evaluate and implement new technologies to improve efficiency and service delivery Requirements Qualifications Required 8–10+ years of progressive maintenance leadership experience in multifamily housing Proven experience managing large portfolios (5,000+ units; 7,000+ preferred) Strong knowledge of building systems, preventative maintenance, and unit turns Demonstrated ability to lead, scale, and develop high-performing teams Strong financial acumen with experience managing large operating budgets Thorough knowledge of safety, compliance, and regulatory requirements Preferred Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field CAMT, CPM, or similar industry certifications Experience with value-add, renovation, or mixed-use portfolios Skills & Competencies Strategic thinker with strong execution skills Exceptional leadership, coaching, and communication abilities Highly organized with strong analytical and problem-solving skills Ability to balance resident satisfaction with cost control and asset preservation Comfortable operating in a fast-paced, growth-oriented environment Physical & Travel Requirements Ability to travel regularly between communities (50%+ depending on geography) Ability to walk properties, climb stairs, and inspect mechanical areas as needed Salary $140K-160K/yr + Bonus based on experience Benefits On-site housing discount starting at 30% (and growing with tenure) Generous PTO and up to 15 paid holidays 401(k) with company match Health, dental, and vision insurance Company-paid life insurance Health Savings Account with company match Flexible Spending Account Ongoing training and career development #J-18808-Ljbffr