Onsite Tier 3 Helpdesk Technician

Insight Global is looking to hire a Level 3 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Palo Alto, CA. This resource will be supporting end u , C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

* 5+ years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
* Familiarity with basic troubleshooting and support of Linux Operating Systems.
* Strong experience providing Level 3 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets
* Experience with O365 administration.
* Experience working with ticketing systems such as Jira.
* Ability to lift 50 pounds, including racking and stacking servers.
* Excellent analytical and problem-solving skills.
* Ability to work effectively in a fast-paced and dynamic environment.


Nice to Have Skills & Experience
- Experience using Jira as a ticketing system.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.