Senior Network Operator

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

• Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
• Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
• Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.

• Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
• Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
• Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.

• Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
• Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
• Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
• Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
• Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
• Participate in incident response and root cause analysis for network-related issues.
• Assist in network architecture planning, upgrades, and capacity management.
• Ensure compliance with security policies, operational procedures, and industry best practices.
• Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
• Make recommendations for hardware upgrades and research new hardware solutions.
  Coordinate and implement hardware / software maintenance with our customers and application teams.
• Support and participate in disaster recovery drills, backups, and recovery.
• Participate in an on-call rotation to provide support for both client needs and business operations.
• Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.

What we're looking for

• Proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud).
• Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC).
• Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting.
• Proficient in SolarWinds network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.
• 3-5 years of Cisco system administration experience in a production environment.
• Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.).
• Strong problem-solving skills and ability to work independently or as part of a team.
• Client focused with excellent communication and documentation skills.
• Willing to accept on-call responsibilities for network support.
• Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
• General working knowledge of Linux variants and Windows Servers.

What you should expect in this role

• Hybrid position at the Gold River, CA office (minimum of 2 days per week)
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 6/30/2026

The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.