Bellperson- InterContinental Mark Hopkins

About Us Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today's discerning traveler. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality. About the Role: As a Bellperson, you will be one of the first and last points of contact for our guests, creating memorable arrivals and departures through warm, personalized service. You will assist guests with luggage, transportation needs, and hotel information while delivering the exceptional hospitality standards expected in a luxury hotel environment. This position is represented by UNITE HERE! Local 2. A little bit about your day-to-day: Greet guests warmly upon arrival and departure. Assist guests with luggage to and from guest rooms, vehicles, and storage areas. Escort guests to their rooms and provide information regarding hotel services, amenities, and local attractions. Arrange transportation services, including taxis, rideshares, and other guest transportation requests. Respond promptly and professionally to guest inquiries and requests. Maintain cleanliness and organization of the bell desk, lobby, and luggage storage areas. Safely store and retrieve guest luggage and personal belongings. Work collaboratively with Front Office, Concierge, Valet, and other hotel departments to ensure a seamless guest experience. Adhere to all hotel safety, security, and service standards. What we need from you: Previous customer service or hospitality experience preferred. Excellent communication and interpersonal skills. Ability to provide professional, courteous, and personalized service to a diverse guest population. Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds. Ability to stand and walk for extended periods of time. Flexible schedule, including weekends, holidays, and evenings.