Service Desk Analyst
VBeyond Corporation
Experience: 4–6 Years (Junior candidates will also be considered) Key Responsibilities Service Desk Operations Act as the first point of contact (L1 support) for IT incidents and service requests Provide support via phone, email, chat, and self-service portal in both English and French Log, categorize, prioritize, and track tickets using ITSM tools (ServiceNow, Remedy, Ivanti) Ensure timely resolution or escalation in line with defined SLAs Technical Support Troubleshoot and resolve issues related to: Windows & Mac OS environments Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory (user management, password resets) VPN, remote access, and network connectivity Printers, peripherals, and standard business applications Perform basic desktop support and remote troubleshooting Customer Experience Deliver high-quality bilingual (English/French) customer support with professionalism and empathy Maintain clear communication with end-users on ticket updates and resolutions Meet or exceed CSAT targets Follow ITIL-based processes for Incident, Request, and Problem Management Escalate complex issues to L2/L3 teams with proper documentation Identify recurring issues and contribute to knowledge base articles Documentation & Compliance Maintain accurate ticket documentation and updates Adhere to organizational policies, data security, and compliance standards Contribute to continuous process improvement initiatives Required Skills & Qualifications- Language Skills Fluent in French (B2/C1 or above- Not Mandatory) and English (written & spoken) Ability to handle business communication (calls, emails) in both languages Technical Skills Strong understanding of Windows OS, MS Office Suite, and Microsoft 365 tools Experience with Active Directory and identity management Basic networking knowledge (DNS, DHCP, VPN) Familiarity with ITSM tools (ServiceNow preferred) Experience with remote desktop tools and troubleshooting Experience 4–6 years of experience in IT Service Desk / Helpdesk / Technical Support #J-18808-Ljbffr VBeyond Corporation
- ...Management Department: IT Enterprise Services, Mattamy Asset Management Employment... ...-Time Reports to: Manager, Service Desk At Mattamy Asset Management (MAM... ...Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users...SuggestedFull timeWork at officeLocal areaRemote workShift work
Mattamy Homes
Scottsdale, AZ1 day ago - ...growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.Job DescriptionJob Description: At least 6-7 years of IT industry experience. 5+ years of experience as Core Travel BSA. Working...SuggestedFull timeWork experience placementWork at office
$100k - $135k
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$20 - $28 per hour
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services... .... Manage and update pending user’s requests using help‑desk tracking system. Escalate issues based on complexity and priority...SuggestedPart timeLocal areaRemote work- ...Business Systems Analyst II We are seeking a Business Systems Analyst II to join our dynamic technology team. This role collaborates... .... Act as a subject matter expert on system capabilities, service offerings, and integrations. Support development teams by clarifying...
ShiftCode Analytics
Scottsdale, AZ2 days ago $23 - $27 per hour
...The IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is... ...network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help...Hourly payWork experience placementWork at officeLocal areaSocket
Scottsdale, AZ4 days ago- ...Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients... ...network-related issues. • Answer and respond to and resolve help desk requests in a timely manner. • Analyze and troubleshoot...Work at officeLocal areaRemote work
HCTec
Scottsdale, AZ2 days ago - ...global technology ecosystem. As a Senior Technical Risk Assurance Analyst, you’ll lead comprehensive risk assessments across a rapidly-... ...wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills...Full time
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Axon Enterprise Inc
Scottsdale, AZ3 days ago - ...Technical Services Specialist page is loaded## Technical Services Specialistlocations: Scottsdale AZ - SkyTouch Technologytime type: Full... ...and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency;...Remote workWork from homeWorldwideHome officeFlexible hoursShift workNight shiftWeekend work
Choice Hotels
Scottsdale, AZ1 day ago - ...Mercier Consultancy is thrilled to offer a fantastic opportunity for German Speaking Customer Service Representatives to join our dedicated team in the beautiful island of Malta! In this essential role, you will be responsible for providing exceptional support to our German...RelocationShift workAfternoon shift
GrabJobs
Scottsdale, AZ20 hours ago - ...procedures. Interface directly with highly technical end users and government customers in mission-critical environments. Manage technical service delivery and issue resolution for customer programs and system deployments. Qualifications U.S. Citizenship is required by Federal...Contract work
Moseley Technical Services
Scottsdale, AZ20 hours ago - ...Senior RCM Data Analyst Drive financial performance. Deliver insight. Transform the revenue cycle through data. At SimonMed, we believe... ...revenue cycle analytics, preferably in radiology or healthcare services Deep expertise across the full revenue cycle, including denials...
Simonmed
Scottsdale, AZ3 days ago $86k - $130k
...resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance...Work experience placementLocal areaIndeed
Scottsdale, AZ1 day ago- ...you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also...Local areaNight shift
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Scottsdale, AZ3 days ago $50.5k - $80.8k
...ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions...Temporary workWork experience placementWork at officeWorldwideIngram Micro
Scottsdale, AZ4 days ago$60k - $72k
...simplify operations, connect systems, and scale through technology-driven solutions. The Role We are hiring another Systems Support Analyst who will take ownership of integrations, troubleshooting, automation, and IT support. This is a hybrid role that combines technical...Permanent employment- IT Support Specialist Location: Quincy, MA Type of role: Contract to Hire Keys: Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.) Security vulnerability patching Application upgrades...Contract workLocal area
E-Solutions
Paradise Valley, AZ20 hours ago - ...supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident... ...on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet...ApprenticeshipWorldwideShift work
US Navy
Fountain Hills, AZ20 hours ago $55k - $70k
IT Support Specialist We are seeking an IT Support Specialist to provide technical assistance and ensure smooth day-to-day operations of internal systems. Key Responsibilities Technical Support: Troubleshoot hardware and software issues. System Maintenance...Peregrine Team
Scottsdale, AZ4 days ago- ...success is built on a culture of excellence, collaboration, and service known as The Red Mountain Way . The Red Mountain Way defines how... ...related field preferred. 1–3 years of professional IT support, help desk, desktop support, or systems administration experience. Strong...Full timeRemote work
Red Mountain Weight Loss
Scottsdale, AZ3 days ago - ...some of the world's biggest brands.About the RoleAs a Fabric Data Analyst I at arrivia, you'll design and maintain the Power BI reports... ...against source data so accuracy is never in question.Self-service enablement: Create certified datasets and reusable templates that...Full time
$92.82k - $109.2k
...excel at—all from Day One.Job DescriptionThis Business Technology Analyst will be responsible for design, document requirements, and test... ...system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects...Full timeWork experience placementWork at officeLocal area3 days per week- ...Specialist Department Information Technology Reports to IT Support Services Manager Status Full Time/Non-Exempt IT Support Specialist II... ...physicians. Build rapport and elicit problem details from help desk customers. Make an initial assessment of requests, attempt to resolve...Full timeCasual workWork at officeLocal areaWork from homeFlexible hoursNight shift
Socket
Scottsdale, AZ3 days ago $26 - $27 per hour
...first-class technical support to customers Skills trouble shoot Help desk Troubleshooting Support Customer support Active directory Windows 10 Call center Escalation calls Help desk support Customer service Salesforce.com Top Skills Details trouble shoot Help desk...Contract workTemporary workWork at office$16 - $20 per hour
Job Description Job Description As an industry leader providing time and labor management solutions for over 25 years, Synel Americas ( offers a small company culture within an international company. We work hard but enjoy a relaxed atmosphere and many employees have...Full timePart timeWork at officeImmediate startMonday to FridayDay shiftSynel Americas
Scottsdale, AZ7 days ago- ...Self‑driven, ability to work independently and actively seeks out team needs and solution Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information. Benefits that Benefit You Competitive salary...Work experience placementWork at office
- ...machine learning. Validates analytical techniques employed by other analysts.Prepares and delivers expert level visualizations and internal... ...wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills...Full timeWork experience placement
- ...Analytics team is expanding! We are seeking an experienced data analyst to support the Flagship Client segment and the Distribution... ...financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills...Full time
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