Collections Specialist I

Careers close to home and your heart Since our founding in 1997, we’ve been making long‑term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. Overview Performs administrative support functions related to accounts receivable, billing, collections and revenue support to meet company goals. Supports collections team by completing administrative functions to reduce barriers for collections. Duties And Responsibilities Research accounts for billing accuracy, adjusting discrepancies as needed. Prepare and review paperwork for attorney, write‑off, and/or cut‑off processes. Handle returned mail and skip‑trace to locate alternate billing addresses. Assist with termination of services process, including communicating with facility staff and pharmacy Executive Director. Perform outbound introductory calls to new customers daily. Work with billers to review accounts. Serve as a back‑up to collections team to cover absences. Check for Medicaid eligibility. Analyze accounts receivable aging and individual accounts. Assist with special projects as needed. Travel minimally, including overnight stays as necessary. Qualifications High School diploma or equivalent. Associates degree in accounting or business or related field preferred. Certifications Pharmacy Technician National Certification preferred. Experience Three (3) to five (5) years’ billing and/or collections experience. Healthcare, senior living industry, pharmacy or long‑term care environment preferred. Minimum one (1) year multi‑facility experience preferred. QS1 and Docutrack experience preferred. Exemplary computer skills, including knowledge of the Microsoft Office Suite of products. #J-18808-Ljbffr