Medical Support Assistant (Advanced)-Care in the Community

Allied Health Professional

Major duties include, but are not limited to, the following:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community. This work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care. The AMSA recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (e.g. coordinating community care appointments and additional requests for care with non-VA medical facilities, administratively triaging phone calls related to community care requests, assisting other VA teams in understanding community care eligibilities in regards to the Mission Act of 2018, assisting CITC RN in care coordination of referrals, following up with community vendors to ensure appointment completion and obtaining of medical records).
• Processes incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; enters appropriate information into the electronic record; manages patient systems to verify and validate accuracy and resolve issues; evaluates and triages scheduling to meet recommendations by clinician in regards to urgency of the referrals.
• Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with Community Care processes guidelines and directives. Independently recognizes the urgency of the consults and schedules care in accordance. Assignments include, but are not limited to: scheduling, rescheduling patient consults, and monitoring processes related to Community Care. Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, home care, lab tests and imaging throughout all specialties. Communicate to the veteran any pre-appointment requirements or instructions. Clearly communicates appointment care details to the veteran or point of contact for veteran. Communicates to the PACT Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the veteran. Identify and communicate veteran concerns or needs recognized during communications regarding upcoming Community Care.
• Provides follow up calls to veterans when it is identified that an appointment was not attended. Incumbent assists veterans in rescheduling appointments in cases of missed or no-show appointments.

Work Schedule: Monday-Friday 7:30am-4:00pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc only, per Supervisor's discretion

Virtual: This is not a virtual position.