Welcome Center, Valet & Security Supervisor

Job Description

Job Description

Position Summary

The Welcome Center, Valet & Security Supervisor is responsible for overseeing the daily operations of the Welcome Center, Valet Services, and Security personnel during assigned shifts. This role ensures compliance with Association policies, safety protocols, and service standards, while serving as the primary on-site supervisory contact. Supervisory experience required 

Essential Duties and Responsibilities

• Supervise and coordinate Welcome Center, Valet, and Security staff
• Ensure staff attendance, punctuality, uniforms, and professional conduct
• Provide direction, oversight, and corrective guidance as needed
• Serve as escalation point for resident, guest, and vendor concerns
• Monitor access control, safety procedures, and incident response
• Oversee valet operations, traffic flow, and loading areas
• Prepare and submit incident reports, logs, and operational updates
• Enforce Association rules and management directives consistently
• Communicate operational issues and recommendations to management

Qualifications and Skills

• Prior supervisory or leadership experience preferred
• Strong interpersonal, communication, and customer service skills
• Ability to manage conflict and emergencies calmly and professionally
• Experience in residential, hospitality, security, or valet operations preferred
• Bilingual English/Spanish preferred
• Basic computer proficiency and reporting skills

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors
• Availability to work evenings, weekends, and holidays as scheduled

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify this job description at any time based on operational needs.