Customer Success Manager
ReadTheory
ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus. Responsibilities Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations. Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value. Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention. Implement rosters and integrations (Google, Clever/ClassLink) and light data imports. Create training : live sessions and simple guides or short videos for teachers and admins. Turn customer insights into product feedback ; maintain macros, help articles, and workflows. Report and improve core metrics : first response, resolution, CSAT, NPS, activation. Qualifications Must-haves 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience. Proven onboarding and training skills for customer accounts. High technical proficiency with web apps, spreadsheets, and CRMs. US-based and able to work eastern US school hours. Nice-to-haves K-12 background (teacher or admin) or edtech experience. Helpdesk/chat experience and CRM experience. Startup or bootstrap experience building processes from scratch. Seniority level Mid-Senior level Employment type Full-time We’re removing barriers to classroom success. This description retains relevant EEO information as applicable and reflects the responsibilities and qualifications for the role. #J-18808-Ljbffr ReadTheory
- Job DescriptionThe Customer Success Leader will lead and develop a team of Customer Success Managers responsible for the success of strategic customers across software, break-fix services, managed services, and support. This role is accountable for defining and executing...SuggestedContract work
Brady
Charlotte, NC3 days ago $75k - $120k
...Customer Success Manager Charlotte, NC, Durham, NC As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will...SuggestedContract workLocal areaNight shiftePlus
Charlotte, NC5 days ago- ...Customer Success Manager (CSM) for Key Accounts The Customer Success Manager (CSM) for Key Accounts will be instrumental in leading the customer success organization in ensuring the success of our largest customers. This role involves managing the onboarding process...Suggested
Brady
Charlotte, NC2 days ago - ...technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people... ...an impact.SUMMARYQ2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of...SuggestedFull timeWork visa
Q2 Software
Charlotte, NC5 days ago $85k - $100k
...Job Description Job Description Customer Success Manager Company: Speedpoint Department: Customer Success Reports to: Director of Customer Success Location: Charlotte, NC Employment Type: Full-time Compensation: $85,000-$100,000 About Speedpoint...SuggestedFull timeSpeedpoint
Charlotte, NC19 days ago$84k - $94k
...Senior Customer Success Manager As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through...Temporary workFlexible hoursFlexential
Charlotte, NC23 hours ago$100k - $145k
...Customer Success Manager - Public Sector Charlotte, North Carolina Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence, which allows you to effectively engage with stakeholders...Full timeFlexible hoursQuantifind
Charlotte, NC5 days ago$48k - $63k
...Customer Success Manager Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal...Work at officeLocal area3 days per week$48k - $63k
...Customer Success Manager Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal...Work at officeLocal area3 days per week- Job Description Job Description Considering candidates who want to change their lives while helping others every day. If you feel you’re worth more than your salary and have the ability to work harder towards your own dreams than someone else’s, we have an opportunity...
USHEALTH Advisors
Charlotte, NCa month ago $151k - $207.9k
...opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will...Local areaWorldwideFlexible hoursShift work- Job Title: Client Success ManagerDepartment: Client SuccessReports To: Client Success Principal... ...ExemptJob Summary: As a Client Success Manager at Passport, you will be at the center... ...You: You have a passion for customer experience and growing revenue. You are...H1bLocal areaVisa sponsorshipWork visa
Passport Labs
Charlotte, NC3 days ago - ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system... ...and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership...
$55k - $59k
...media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard... ...checks as assigned. Other duties assigned Skills & Experience Customer service oriented with the ability to address client concerns...Local areaFlexible hoursACBJ
Charlotte, NC1 day ago$70k - $80k
...quality-driven businesses looking for a long-term marketing partner — and you are that partner. The Role We're hiring a Client Success Manager to own the full client relationship from day one of onboarding through the entire lifecycle with CGN. You are the authority on...Full timeFor contractorsWork at officeContractor Growth Network
Charlotte, NC3 days ago- ...Customer Success Executive The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities... ...degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm,...
ServiceNow
Charlotte, NC3 days ago $165k - $185k
...driving sales, and helping with account management. This is not a fully remote position.... ...responsible for staffing, utilization, and successful engagement outcomes.* Help healthcare... ...with clients to co-create powerful customer experiences, modern ways of working, and...Temporary workLocal areaSlalom
Charlotte, NC5 days ago$30 per hour
Job DescriptionInfosys is seeking an Engagement Manager (Client Partner)to drive strategic growth within its Capital Markets portfolio... ...unit.• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues...Full timeTemporary workShift workInfosys Technologies
Charlotte, NC3 days ago$160k - $190k
...leading/coaching teams, driving sales, and helping with account management. This is not a fully remote position. To be considered for... ...offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact....Temporary workLocal areaSlalom
Charlotte, NC1 day ago- ...updates needed to be made on behalf of the Client Success Team. Weekly team checks as assigned. Other duties assigned. Customer service oriented with the ability to address... ...and business ethics. Excellent time management, able to handle multiple assignments under tight...Local areaFlexible hours
$60k - $65k
...60,000.00/yr - $65,000.00/yr Your Role at Ethico The Client Success Manager will support the onboarding, adoption, and expansion efforts... ...managing client accounts, building relationships, understanding customer needs, and identifying opportunities for growth. Key...Full timeFlexible hoursShift work- A client success manager is exactly how it sounds ? an account manager who ensures our clients are happy, taken care of, and thriving. When... ...About you: You have a strong heart for the best customer experience. Ideally, a bachelor?s degree is something you?ve...
$105k - $135k
...Senior Client Success Manager Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading... ...up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity...Work at officePattern Data
Charlotte, NC2 days ago- Company DescriptionProSidian is a Management and Operations Consulting Services Firm focusing... ...Seeks a Director of Customer Experience | Customer Experience [COC002... ...well together Humility - exhibits grace in success and failure while doing meaningful work...Full timeContract workTemporary workFor contractorsWork at officeRemote workFlexible hours
Prosidian Consultng
Charlotte, NC4 days ago - ...countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and... ...leader responsible for the end-to-end delivery of infrastructure managed services across a portfolio of enterprise clients. Operating across...Full timeContract workWork experience placementFor subcontractorLive inWork at officeLocal areaNight shift
Accenture
Charlotte, NC5 days ago $1,500 per month
...leading fundraising platform and donor management system for nonprofit organizations. Our... ...payment on G2 based on hundreds of verified customer reviews — a reflection of the care our... ...The Role As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing...Remote workWorldwideHome office- ...driving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability...Permanent employmentFull timePart timeH1bWork visaShift workDay shift
Truist
Charlotte, NC1 day ago - ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Charlotte, NC3 days ago - ...global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices... ...), ensuring delivery excellence and measurable outcomes. Manage planning, delivery governance, escalations, and delivery risk across...Full timeWork experience placementLive inWork at officeLocal area
Accenture
Charlotte, NC3 days ago - ...the overall planning, administration, coordination, and general management of Capital Market Operations within Wholesale Banking through... ..., and areas impacted within Truist. This role and the success of the team is driven through a highly functioning relationship...Full timePart timeShift workDay shift
Truist
Charlotte, NC5 days ago
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