Customer Success Manager
ReadTheory
ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus. Responsibilities Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations. Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value. Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention. Implement rosters and integrations (Google, Clever/ClassLink) and light data imports. Create training : live sessions and simple guides or short videos for teachers and admins. Turn customer insights into product feedback ; maintain macros, help articles, and workflows. Report and improve core metrics : first response, resolution, CSAT, NPS, activation. Qualifications Must-haves 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience. Proven onboarding and training skills for customer accounts. High technical proficiency with web apps, spreadsheets, and CRMs. US-based and able to work eastern US school hours. Nice-to-haves K-12 background (teacher or admin) or edtech experience. Helpdesk/chat experience and CRM experience. Startup or bootstrap experience building processes from scratch. Seniority level Mid-Senior level Employment type Full-time We’re removing barriers to classroom success. This description retains relevant EEO information as applicable and reflects the responsibilities and qualifications for the role. #J-18808-Ljbffr ReadTheory
$70.7k - $127.3k
...innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds... ...investment.Job Description Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between...SuggestedWork at officeShift workMicroStrategy
Charlotte, NC3 days ago$104k - $183k
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GrabJobs
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Charlotte, NC1 day ago $16 per hour
...Schedule Full Time Located Remotely? N Position Type Non-Management Pay Range: $16.00-$16.00 per hour POSITION SUMMARY... ...position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and...Hourly payFull timeWork experience placementLocal areaRemote workMarriott
Charlotte, NC4 days ago- ...deliver greater expertise, efficiency, and customer-focused solutions. AIR Carolinas is... ..., influences HVAC system design, manages complex sales projects, and delivers competitive... ...positions, and advance projects toward successful award and completion. Technical...Full timeContract workTemporary workFor contractorsWork at officeLocal area
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Charlotte, NC10 days ago $54.8k - $71.93k
...payments, requisition parts, follow-up with customers, and coordinate with Operations and... ...repairs. The role interacts with General Manager, Salespeople, Supervisors and... ...will bring 2+ years of progressive and successful customer service experience to KONE along...Full timeTemporary workWork at officeLocal areaWork from homeFlexible hours- ...operational efficiency, and overall department performance continuously improves. Facilitates dialogue across teams and through senior managers. Communicates broader departmental changes across the team to ensure awareness of impacts on processes. Applies knowledge of...
The Vanguard Group
Charlotte, NC1 day ago $90k - $115k
...the global leader in AI-powered practice management software for accounting firms. We... ...efficiently and collaboratively every day. With customers in 40 countries, we have grown into a... ...threaded relationships? As a Senior Customer Success Manager at Karbon, you'll operate as the...Temporary workWork from homeFlexible hours- ...In this role, you will serve as Rezilient's primary on-site Customer Success presence in Raleigh and be a trusted day-to-day member of the... ...years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing...Local areaRemote work
- Job Description: Title: Account Manager - Employee Benefits Work Mode: Remote (Eastern and Central Times Zones Only) | Location/Supporting... ...industry experience Required active licensing Exceptional customer service and communication skills Strong organizational,...Full timeRemote work
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Alfred Williams & Company
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Charlotte, NC10 days ago - ...Description Account Manager The Company: Varonis (Nasdaq: VRNS) is a leader in... ..., IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of... ...The Competencies: To perform this job successfully, an individual should demonstrate the following...Local areaRemote workWorldwide
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Charlotte, NC10 days ago $60k - $70k
...solutions based on multi-domain architecture. Customer satisfaction and commitment to superior... ...proactive and driven Desk-Based Account Manager to join our Sales team. In this role,... ...your career in the IT sales sector. Successful Desk-Based Account Managers will have the...Work at officeEOS
Charlotte, NC10 days ago- ...Corporation is looking for a Sales Account Manager with experience selling technical... ...combination of both domestic and international customers in industries such as Industrial... ...planning experience What you need to be successful in this role… High attention to detail...
Teguar Corporation
Charlotte, NC10 days ago $60k - $65k
...Description City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients...Contract workFor contractorsWork at officeCity Wide Facility Solutions
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Charlotte, NC10 days ago - ...machine builders. We bring established customer relationships and supplier partnerships,... ...expertise. We are seeking an Account Manager / Sales Engineer to join our team in our... ...We Seek: Proven experience and success in developing new business, building repeat...Immediate start
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Charlotte, NC10 days ago $60k - $65k
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