Customer Success Manager
ReadTheory
ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus. Responsibilities Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations. Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value. Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention. Implement rosters and integrations (Google, Clever/ClassLink) and light data imports. Create training : live sessions and simple guides or short videos for teachers and admins. Turn customer insights into product feedback ; maintain macros, help articles, and workflows. Report and improve core metrics : first response, resolution, CSAT, NPS, activation. Qualifications Must-haves 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience. Proven onboarding and training skills for customer accounts. High technical proficiency with web apps, spreadsheets, and CRMs. US-based and able to work eastern US school hours. Nice-to-haves K-12 background (teacher or admin) or edtech experience. Helpdesk/chat experience and CRM experience. Startup or bootstrap experience building processes from scratch. Seniority level Mid-Senior level Employment type Full-time We’re removing barriers to classroom success. This description retains relevant EEO information as applicable and reflects the responsibilities and qualifications for the role. #J-18808-Ljbffr ReadTheory
$100k - $145k
...Customer SuccessCharlotte, North CarolinaWho You AreYou are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence... ...organizational skills and excel at task management and prioritizationYou are technically savvy...SuggestedFull timeFlexible hoursQuantifind
Charlotte, NC3 days ago$48k - $63k
...Customer Success Manager Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role...SuggestedWork at officeLocal area3 days per weekMeltwater
Charlotte, NC4 days ago$75k - $120k
...Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship...SuggestedFull timeContract workLocal areaNight shift- ...technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people... ...an impact.SUMMARYQ2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of...SuggestedFull timeWork visa
- Brightspeed is seeking a Customer Success Representative to ensure the largest customers achieve their objectives by leveraging Brightspeed... ...You will build value-based relationships with decision makers, manage usage metrics and renewal dates, and collaborate with sales...SuggestedRemote job
- ...Customer Success Manager (CSM) for Key Accounts The Customer Success Manager (CSM) for Key Accounts will be instrumental in leading the customer success organization in ensuring the success of our largest customers. This role involves managing the onboarding process...
$1,500 per month
...leading fundraising platform and donor management system for nonprofit organizations. Our... ...payment on G2 based on hundreds of verified customer reviews — a reflection of the care our... ...The Role As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing...Remote workWorldwideHome officeDonorbox
Charlotte, NC13 days ago$70k - $80k
Customer Success Manager Field Based Position - To be considered for this role, you must reside near a major airport in one of the following locations: Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Job Summary The Customer Success Manager is responsible...Work at officeVisa sponsorshipWork visa- ...environments, and cares deeply about hiring quality, speed, and candidate experience. What you’ll do Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success. Specifically, you'll: Manage our two...Hourly payRemote workFlexible hours
GrabJobs
Charlotte, NC3 days ago $70k - $250k
...Customer Success Manager - Microsoft The Customer Success Manager - Microsoft is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves...Work experience placementFlexible hours- Job Description Job Description Considering candidates who want to change their lives while helping others every day. If you feel you’re worth more than your salary and have the ability to work harder towards your own dreams than someone else’s, we have an opportunity...
USHEALTH Advisors
Charlotte, NC21 days ago $84k - $94k
Senior Customer Success Manager (East)Atlanta, GA; Charlotte, NCAs a Senior Customer Success Manager, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction...Temporary workFlexible hours- Job Title: Client Success ManagerDepartment: Client SuccessReports To: Client Success Principal... ...ExemptJob Summary: As a Client Success Manager at Passport, you will be at the center... ...You: You have a passion for customer experience and growing revenue. You are...H1bLocal areaVisa sponsorshipWork visa
- ...Senior Customer Success Manager - Treasury Accounts Charlotte, NC Who We Are DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities, health systems, and the bankers and...Contract workWork experience placementWork at officeLocal areaFlexible hoursShift work
$80k - $105k
...Client Success Manager Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading law... ...hold up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity...Work at officePattern Data
Charlotte, NC5 days ago- ...and pharmaceutical partners.Become part of an expanding Client Success team that works closely with Sales, Marketing, Production, and... ...with Sales, Marketing, Production, and other internal teams to manage client expectations, approvals, deliverables, and execution.Support...Remote work
- ...technologies.You Are:You are a strategic, customer-centric leader with a proven track... ...building and scaling high-performing Customer Success organizations in a high-growth... ...including hiring, coaching, and performance management.Own the end-to-end post-sales customer lifecycle...Full timeWork experience placementLive inWork at officeLocal area
- A client success manager is exactly how it sounds ? an account manager who ensures our clients are happy, taken care of, and thriving. When... ...About you: You have a strong heart for the best customer experience. Ideally, a bachelor?s degree is something you?ve...
$30 per hour
...account. Working closely with Senior Client Partners and Group Managers, the Client Partner will architect and execute a forward‑... ...business unit.• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues...Full timeTemporary workShift work$165k - $185k
...driving sales, and helping with account management. This is not a fully remote position.... ...responsible for staffing, utilization, and successful engagement outcomes.About You* Minimum... ...with clients to co-create powerful customer experiences, modern ways of working, and...Temporary workLocal area$70k - $80k
...quality-driven businesses looking for a long-term marketing partner — and you are that partner. The Role We're hiring a Client Success Manager to own the full client relationship from day one of onboarding through the entire lifecycle with CGN. You are the authority on...Full timeFor contractorsWork at office$60k - $65k
...60,000.00/yr - $65,000.00/yr Your Role at Ethico The Client Success Manager will support the onboarding, adoption, and expansion efforts... ...managing client accounts, building relationships, understanding customer needs, and identifying opportunities for growth. Key...Full timeFlexible hoursShift work- ...stakeholders—including Functional Leaders (Marketing, Creative, Finance, Business Operations, etc.), Talent Acquisition, HR, Procurement, and Managed Service Provider partners—to position Aquent’s staffing and workforce solutions. You will be responsible for translating client...Contract work
$117.5k - $185k
...opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent,... ...with respect to Consumer, Retail, Private Banking and Wealth Management. Acts as an objective advisor to senior leaders across the...Full timeWork at officeWork from homeFlexible hoursShift workDay shift$169.5k - $305.8k
...Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and... ...years selling to large enterprise clients (3,000+ employees), with success in establishing relationships and influencing decision-makers at...Full timeContract workTemporary workPart timeWork experience placementWork at officeLocal areaRemote workFlexible hours- ...transformationServe as engagement architect, partnering with delivery and solution teams to scope and price engagementsDrive account revenue growth, manage pipeline, and own P&L performance across your portfolioSupport sales/pre-sales activities by assessing opportunities, responding to...
- ...value for our clients through sustained customer relevance. Our capabilities span ideation... ...customer-centric metricsLead change-management initiatives that drive adoption, ease implementation... ..., together with our culture of shared success and commitment to creating 360 value,...Full timeContract workLive inWork at officeLocal area
$109.9k - $125.4k
...Overview Dealer Success Manager (Revenue) Dealer Success Manager (Revenue) As a Dealer Success Manager (DSM), you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process...Full timePart timeLocal areaCapital One
Charlotte, NC7 days ago- ...countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and... ...leader responsible for the end-to-end delivery of infrastructure managed services across a portfolio of enterprise clients. Operating across...Full timeContract workWork experience placementFor subcontractorLive inWork at officeLocal areaNight shift
$105k - $135k
...Senior Client Success Manager Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading... ...up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity...Work at officePattern Data
Charlotte, NC1 day ago
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