Customer Success Manager
ReadTheory
ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus. Responsibilities Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email, meeting SLAs and handling escalations. Own onboarding for new school and district Premium accounts: kickoff, success plans, training, first value. Drive adoption and renewals: monitor health, run proactive check-ins, partner with Sales on retention. Implement rosters and integrations (Google, Clever/ClassLink) and light data imports. Create training : live sessions and simple guides or short videos for teachers and admins. Turn customer insights into product feedback ; maintain macros, help articles, and workflows. Report and improve core metrics : first response, resolution, CSAT, NPS, activation. Qualifications Must-haves 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience. Proven onboarding and training skills for customer accounts. High technical proficiency with web apps, spreadsheets, and CRMs. US-based and able to work eastern US school hours. Nice-to-haves K-12 background (teacher or admin) or edtech experience. Helpdesk/chat experience and CRM experience. Startup or bootstrap experience building processes from scratch. Seniority level Mid-Senior level Employment type Full-time We’re removing barriers to classroom success. This description retains relevant EEO information as applicable and reflects the responsibilities and qualifications for the role. #J-18808-Ljbffr ReadTheory
$48k - $63k
...Customer Success Manager Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal...SuggestedWork at officeLocal area3 days per weekMeltwater Social (formerly Sysomos)
Charlotte, NC1 day ago$100k - $145k
...Customer Success Charlotte, North Carolina Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience... ...You have excellent organizational skills and excel at task management and prioritization ~ You are technically savvy and are experienced...SuggestedFull timeFlexible hoursQuantifind
Charlotte, NC3 days ago$67k - $101k
Posting Type Remote/Hybrid Job Overview The Customer Success Manager is the named outcome owner for a portfolio of RelativityOne subscription accounts. This role operates at scale to spark growth, drive transformation, and ensure accounts arrive at renewal with a documented...SuggestedRemote work$85k - $100k
Customer Success Manager Company: Speedpoint Department: Customer Success Reports to: Director of Customer Success Location: Charlotte, NC Employment Type: Full-time Compensation: $85,000-$100,000 About Speedpoint The performance and specialty automotive industry powers...SuggestedFull time- ...field trips to fundraisers, we help them manage every dollar with confidence. More than 2... ...and focus on what matters most, student success. Who We Are At KEV, we help school districts... ...an active vacancy. About the Role As a Customer Success Manager (CSM) , you will be the strategic...SuggestedWork at officeWork from homeFlexible hours
$48k - $63k
Description What We're Looking For Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal...Work at officeLocal area3 days per week- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system... ...and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership...
- ...technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our... ...impact. Summary Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing clients...Contract workWork visaFlexible hours
$90k - $110k
...the global leader in AI-powered practice management software for accounting firms. We... ...efficiently and collaboratively every day. With customers in 40 countries, we have grown into a... ...threaded relationships? As a Senior Customer Success Manager at Karbon, you’ll operate as the...Temporary workWork from homeFlexible hours- Job Description Job Description Considering candidates who want to change their lives while helping others every day. If you feel you’re worth more than your salary and have the ability to work harder towards your own dreams than someone else’s, we have an opportunity...
USHEALTH Advisors
Charlotte, NCmore than 2 months ago $100k
Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. Who... ...operate with greater efficiency. About The Role The Strategic Customer Success Manager is responsible for overseeing Connecteam’s most...Remote workWorldwideShift workDay shift- ...Senior Customer Success Manager Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through...Work visaFlexible hours
$185k - $215k
Who You Are You are an experienced B2B SaaS Customer Success leader with a strong understanding of financial services, risk, compliance,... ...disparate and unstructured text sources. In financial crimes risk management, Quantifind’s solution uniquely combines internal financial...Full timeWork at officeWork from homeFlexible hours- ...organizations across the globe. Our youth sports customers, including leagues, clubs and tournament... .... We are hiring a Director of Customer Success to own and scale the post-sale customer... ...7+ years in Customer Success, Account Management, Implementation, or Support 2+ years...Work at officeRelocationRelocation packageNight shift
$55k - $59k
...media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard... ...requirements. Requirements (Knowledge, Skills and Abilities) Customer service oriented with the ability to address client concerns...Local areaFlexible hoursAmerican City Business Journals
Charlotte, NC3 days ago- ...Job Title : Client Success Manager Department : Client Success Reports To : Client Success Principal / Client Success Team Lead... ...industry best practices About You: You have a passion for customer experience and growing revenue. You are analytical. You are...H1bLocal areaVisa sponsorshipWork visa
Passport Labs
Charlotte, NC2 days ago - ...Build durable relationships: develop executive sponsors, cultivate consultant-led intelligence and referrals, and expand from successful delivery into the next opportunity. Use technology as leverage: maintain disciplined Bullhorn CRM data and adopt AI-enabled workflows...Full timeFlexible hours
Heitmeyer Consulting
Charlotte, NC2 hours ago - ...Overview We are seeking an experienced Client Partner / Account Manager – Banking & Financial Services (BFS) to drive strategic... ...engineering, and leadership teams to ensure client satisfaction and successful execution of engagements. Account Profitability: Manage...Full timeContract work
TalentOla
Charlotte, NC4 days ago - ...SEO Client Success Manager Role Overview The Client Success Manager (CSM) owns and manages CGN's recurring client relationships, with a primary focus on ongoing SEO partnerships. This role ensures clients have an exceptional experience, achieve measurable business...Full timeFor contractorsWork at officeLocal areaRemote workMonday to FridayShift work
Contractor Growth Network
Charlotte, NC2 hours ago $105k - $135k
...Senior Client Success Manager Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading... ...up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity...Work at officePattern Data
Charlotte, NC2 days ago- ...fresh and innovative ideas to serve our customers, this is an opportunity you should explore... ...a difference in people's lives.The success of MSS is a direct reflection of our team... ...support to departments including Project Management, Service, Accounting, Warehouse, Estimating...Contract workFor contractorsFor subcontractorLocal area
MSS Solutions, LLC
Charlotte, NC3 days ago $21 - $32 per hour
...most cost-effective measures to meet these needs and improved customer service. Supervises waiting rooms as requested; Maintains knowledge... ...of personal and departmental educational plans and quality management guidelines. Maintains close communication with the Guest...Daily paidFull timeTemporary workPart timeFlexible hoursShift workWeekend workAdvocate Health and Hospitals Corporation
Charlotte, NC23 days ago$90k - $130k
...increasing revenue within existing Energy sector customers through AI-led transformation, digital... ...creative deal structures, including managed services, outcome-based engagements, and... ...industry accounts. ~ Demonstrated success expanding strategic accounts and generating...Full timeContract workUS Tech Solutions
Charlotte, NC1 day ago$128k - $250k
...this role you will be responsible for all client interfaces within the assigned account scope. You will work together with senior management to build an account plan and is responsible for client management based on the account plan. Usually, in this role and AM handles...Full timeTemporary work- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Charlotte, NC2 days ago - ...We’re hiring: Dining Services & Engagement Manager | Dorchester Dining Room We’re looking for someone who can do more than simply... ...looking for someone who has run or been an integral part of a successful dining operation within a senior living community and...Full time
New Forum
Charlotte, NC3 days ago - ...one or more areas including application development & support managed services, digital transformation, cloud & data with client-facing... ..., solution strategy, estimation, proposal development, customer presentations, and ensuring delivery outcomes. Exposure to AI,...
- ...Experience with a strong background in customer-facing leadership to spearhead the delivery... ..., travel advisors, and partners. The successful candidate will be responsible for leading... ...track record in leading service operations, managing escalated customer concerns, and a...Remote work
- American Airlines is seeking a Customer Service Manager for remote, work-from-home support. The role involves analyzing operational performance, building reports, and using SQL to manage data across large databases. You will collaborate with vendor teams to meet staffing...Remote job
$50 - $53.16 per hour
...Immediate need for a talented Senior Project Manager, Digital & Client Experience. This is a 06+months contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested...Contract workLocal areaImmediate startPyramid Consulting, Inc
Charlotte, NC1 day ago
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