Supervisory Management and Program Analyst

General Manager Duties

As a Front Line Manager you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans work to be accomplished by subordinates, sets, and adjusts short-term priorities, and prepares schedules for completion of work.
• Observes and reviews policy and procedures for ongoing program activities of Suitability and of TPMO Divisions to include Enrolled Agent Program (EAP) and Joint Board of Actuaries (JBEA), other Service business units, particularly SBSE, which impact on the successful accomplishment of TPMO Tax Professional Suitability programs.
• Develops and maintains effective liaisons with internal and external customers and representatives through networking and relationship-building using interpersonal skills to relate and work well with subordinates, peers, and higher-level management.

STANDARD POSITION DESCRIPTIONS (SPD): PD26741 Visit the IRS SPD Library to access the position descriptions.