Office Assistant II

Office Assistant II

Welcome to Housing and Neighborhood Preservation's Code Enforcement Division, where our administrative team works behind the scenes to help keep Virginia Beach looking its best! Our Office Assistants play a key role in supporting our field inspectors, assisting residents, and ensuring smooth daily operations that uphold community standards and the Virginia Maintenance Code. Together with our inspectors, we help strengthen the charm and character of Virginia Beach one property at a time.

Interested in making a meaningful impact on our community? Join our Code Enforcement administrative team and support the safety, appearance, and quality of life in our city!

As an Office Assistant II, you'll be part of a four-person team that manages administrative functions for one of our inspection teams. You'll handle a variety of tasks each day, including:

• Processing approximately 40 code enforcement cases
• Answering citizen calls and emails, including complaint intake
• Preparing and sending correspondence, following established procedures
• Scheduling inspections and coordinating with staff
• Processing incoming/outgoing mail, liens, and lien payments
• Scanning and uploading documents into case files

After successful hands-on training, you may be eligible for a hybrid work schedule coordinated with the other team members.

We're Looking for Someone Who:

• Thrives in a busy, customer-focused environment
• Learns new computer systems quickly and is comfortable with databases
• Communicates clearly, calmly, and professionally with empathy
• Can de-escalate difficult interactions and work with diverse residents
• Stays organized and accurate while managing multiple priorities
• Works well independently and contributes to our small, collaborative team
• Is dependable, self-motivated, and service-oriented
• Can confidently answer multi-line phones and engage with the public
• Appreciates structured procedures and manages the details, while being flexible to adapt to fluctuating workloads with accuracy and consistency
• Is driven to contribute to a mission-focused team that helps maintain community standards across Virginia Beach

The City offers a generous benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Annual and Sick Leave.

Minimum Requirements:

Minimum Qualifications: High school or GED plus one (1) year of experience in fields providing the required knowledge, skills, and abilities, such as clerical or office assistant; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Passing score on a typing test may be required. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.