Experienced Service Advisor

Dealership L0020 Lithia Chrysler Jeep Dodge of Klamath Falls Service Advisor Pay: Commission pay plan with base and incentives Schedule: Weekend availability required, schedule TBD. Are you an experienced Service Advisor looking for your next opportunity? We're seeking a driven professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience. If you're motivated by customer satisfaction, enjoy working alongside skilled technicians, and thrive in a fast-paced dealership environment, we'd love to meet you. What You'll Do Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). Follow the Initial Customer Contact (ICC) process. Greet customers in a friendly and professional manner. Identify, confirm and offer resolution to customer concerns. Communicate with customer what needs to be done, how much it will cost and when service will be complete. Offer a multi-point inspection. Provide estimates that are accurate and support upfront pricing guarantee. Obtain approval to review findings of multi-point inspection and associated prices. Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. Communicate with technicians to gain clear understanding of services required and/or performed. Follow-up with customer during repair/servicing of vehicle so they are aware of status. Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them. What You'll Bring Strong attention to detail Sense of urgency Excellent communication Typing – ability to type efficiently in order to enter repair orders. Mathematics – calculating service costs and counting change. Basic computer skills Acceptable driving record and a valid driver's license in your state of residence Prior Service Advisor experience required Reliable, shows up ready to work We Offer Best In Class Industry Benefits Competitive pay Medical, Dental and Vision plans Paid Holidays & PTO Short and Long-term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr