Sales Associate II

Overview Kate Spade New York is part of the Tapestry portfolio and a global lifestyle brand offering collections across handbags, ready-to-wear, jewelry, footwear, home décor, and more. The Stylist will serve as a trusted advisor who assists customers in selecting products that suit their aesthetic and lifestyle, helping them discover and express their personal style while incorporating Kate Spade products into their wardrobe. Responsibilities Customer Engagement & Styling Greet guests warmly and confidently, demonstrating strong product knowledge. Actively listen and ask insightful follow-up questions to understand customer needs. Provide styling advice, suggest add-ons, and create complete looks. Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles. Guide customers through purchase decisions and ensure a seamless checkout experience. Reinforce and celebrate customer choices, inviting them to return. Sales & Business Acumen Drive results through strong customer connections and storytelling. Demonstrate deep knowledge of the brand and product attributes across all categories. Maintain operational excellence, including stockroom organization and POS transactions. Give and receive feedback in an honest, constructive manner. Requirements Skills & Experience Professional selling skills with exceptional interpersonal and communication abilities. Prior experience in a retail environment. Ability to multitask, prioritize, and work collaboratively in a team setting. Social media awareness and willingness to learn omni/virtual selling techniques. English proficiency (or local language proficiency per market). Schedule: Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and stockroom. Our Competencies Our Competencies for All Employees: Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with many new and unique ideas; easily makes connections among previously unrelated notions; seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; shifts gears comfortably; can decide and act without having the total picture; handles risk and uncertainty. Drive for Results : Exceeds goals; top performer; focused on bottom line; pushes for results. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; can diffuse high-tension situations. Learning on the Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for clues to improvement; experiments to find solutions. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly and articulates credible visions; creates strategies and plans with future orientation. Developing Direct Reports and Others : Provides challenging tasks; holds development discussions; supports career goals and development plans. Building Effective Teams : Fosters strong morale; encourages open dialogue; defines success for the whole team. Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other protected basis as required by law. ADA : Tapestry will provide reasonable accommodations for disabilities or religious beliefs during the application process. If you require accommodation, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range: $15.00-$24.25. Tapestry will comply with minimum wage requirements and applicable pay laws based on city, county, and state regulations. Benefits include Medical, Dental, Vision, 401(k), Paid Paternity and Maternity Leave, Commuter Benefits, Disability Insurance, and Tuition Assistance. For a complete list of U.S. Corporate Compensation & Benefits, please click here. #J-18808-Ljbffr kate spade new york