Field Service Technician

SUMMARY

Our field service technician performs a wide variety of duties to install, maintain, test, and repair simple to complex electrical, mechanical, and melting products, mainly at the customer's facility. While providing high quality technical support, resolving concerns and answering questions, our field service technicians become our front-line representatives to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Install, troubleshoot, and maintain products/equipment at customer sites, usually foundries and factories
• Repair electronic or mechanical failures and replace parts
• Document steps taken to correct the problem and give feedback information to the Technical Director or Field Service Manager
• Conduct training and service programs in the operation and maintenance of equipment, for customer's employees
• Provide technical support to customers over the phone, addressing and resolving questions and problems
• Test and repair components sent into the Company from customers
• Complete all required records and documentation for customers and for the Company
• Actively look for opportunities to sell Company products and aftermarket parts
• Travel 75% - 90% required - primarily in the United States, Canada, and Mexico
• Overnight travel can be expected

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Skills

Requires Associates degree in electronics field or equivalent. Minimum two years' experience in electronics and electrical / mechanical functions. Use of oscilloscopes, multi meters, signal generators, and computer skills. Familiarity with PLC programming. Strong technical skills. Requires a basic knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook), Access and internet searching. Ability to work independently, but also as part of the team.

Language Skills

Requires effective oral and written communication skills in order to interact with customers, vendors and all employee levels within the Company.

Mathematical Skills

Requires mathematical skills that require the ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or touch objects, tools or controls. This employee is occasionally required to stand, walk, and bend. The employee is required to frequently listen and talk. The employee must occasionally lift 10 to 25 pounds when filing records in boxes or unloading supplies. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Frequent trips to manufacturing areas will be required. The noise level in the manufacturing environment is usually moderate to loud. When the employee works in an office environment the noise level is quiet to moderate.