Lee's Summit, MO - Operations Manager (30181)

Operations Manager

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.

The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed.

As a committed, proactive Operations Manager, you will work with other management to hire and train staff and ensure that patrons receive excellent service. The role of an Operations Manager is to help supervise and coordinate the entire team. They must ensure the guest receives a warm welcome and that service and equipment runs smoothly.

You may also be responsible for managing inventory and resources pertaining to all amenities within the building, helping the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with and mentor diverse personalities and diffuse tense situations.

Delegation of responsibilities is a must, and will help cultivate the next class of managers, but you should become competent in all tasks and processes throughout the location.

This position requires you to work during the evening, on weekends, and on holidays.

Responsibilities

Job duties include but are not limited to:

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to guests, assessing employee performance, and providing helpful feedback and training opportunities.
• Resolving conflicts or concerns from guests and employees.
• Monitoring theatre activity and ensuring it is properly staffed.
• Ensuring staff members follow company policies and procedures.
• Keeping up to date on personnel records and certifications needed for the staff.
• Maintaining a positive, empathetic, and professional attitude toward guest and team members at all times.
• Responding promptly to guest requests.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with your fellow colleagues.
• Ensuring customer satisfaction and providing professional guest support.
• Remaining attentive to corporate requests and mindful of related responsibilities.
• Cleaning.
• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a guest at the concession stand or lend a hand cleaning an auditorium between shows.
• Completing any other duties as delegated or directed by your supervisor.

Qualifications

Qualifications include:

• Experience managing a large, diverse team, including hiring, training, and performance management.
• A track record of managing daily business operations, including facility maintenance, vendor relations, and safety compliance.
• A passion for the cinema industry and the ability to maintain a "premiere" atmosphere for guests.
• The ability to handle equipment malfunctions (such as projection or HVAC issues) and guest service escalations calmly and effectively.
• Ability to provide clear, actionable instructions to staff and maintain pleasant but authoritative communication with the public.
• Must be at least 21 years old at the time of hire.
• If at any bar location, R-Serving is required and must be willing and able to pour at least basic drinks.
• If at a kitchen location, ServSafe certification is required.
• Must be able to run errands and provide current driver license and vehicle insurance.
• Must have the availability to open and/or close regularly.

Essential Functions

Analyzing and monitoring daily operations to ensure maximum productivity and efficiency across departments. Regularly patrolling the facility to ensure all safety protocols are followed and that the physical environment meets regulatory standards. Supervising the movement of goods, supplies, and equipment; this often requires hands-on verification of stock. Coordinating with staff at all levels, which involves moving between different areas of the facility to conduct walk throughs or face-to-face briefings.

Physical Demands

Frequent standing and walking to monitor large floor areas. Constant use of hands to operate computers, handle sensitive equipment, or feel for mechanical irregularities. Occasional stooping, kneeling, or crouching to inspect low-level inventory, equipment, or facility infrastructure. Must be able to move and transport items (such as product samples, equipment, or files) weighing up to 35 lbs. Extending hands and arms to access shelving, overhead storage, or to operate controls.