Yardi Support Specialist [Remote]

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

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Job Description and Duties

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Yardi Support Specialist serves as Sentral's internal Yardi platform expert, ensuring operational continuity across all managed properties, from onboarding new assets to winding down dispositioned ones. This fully remote role reports directly to the Director of Product and requires comprehensive, end-to-end knowledge of the Yardi platform. The ideal candidate works cross-functionally with transitions, operations, and finance teams to keep Sentral's Yardi environment running accurately and efficiently.

This will be a fully remote position.

• Ticket Response & Issue Resolution: Monitor and respond to all incoming Yardi support tickets within one hour of SLA. Triage, troubleshoot, and resolve issues efficiently, providing clear communication to requestors throughout the process. 
  • Escalate unresolvable issues to Yardi vendor support with detailed, well-documented cases and manage them through to resolution, acting as the primary liaison between Sentral and Yardi's support and technical teams.
• Yardi training to users based on recurring ticket submissions to mitigate on go forward.
• Ongoing trainings and best practices communication to Yardi users
• User Access Management: Provision new user accounts and assign role-based permissions aligned with each team member's job function. Audit and maintain user access on an ongoing basis, deactivating accounts for departing employees in a timely manner and ensuring access levels comply with company security standards at all times.
• Department & Entity Maintenance: Manage department-level changes as the organization evolves, including activating and inactivating departments as needed. Ensure all properties and entities are correctly enrolled in the correct reporting groups, partnering with finance and operations to validate that entity configurations reflect the current business structure.
• New Asset Onboarding & Property Configuration: Configure property lists and system settings for each newly onboarded asset so properties appear correctly across all relevant views, reports, and modules from transition day. 
  • Set up units in partnership with transition teams, including unit type setup, floor plan mapping, amenity coding, rent schedules, and occupancy status. 
  • Build out the full marketing infrastructure for new assets, including ILS feeds, listing setup, prospect tracking, and digital marketing integrations, so properties are ready to lease from day one.
• Custom Reporting: Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to Sentral's needs. Troubleshoot report configurations and refine outputs as business requirements evolve, supporting the delivery of scheduled reports and ensuring report accuracy across the portfolio.
• Property Disposition & Decommission: Execute the full Yardi shutdown process for properties being dispositioned, including deactivating units, closing marketing, and archiving data. Coordinate with finance and operations to ensure a clean system handoff with no residual data issues upon disposition.

Skills and Experience

• B3+ years of hands-on Yardi Voyager experience in a multifamily residential environment, with demonstrated breadth across platform modules
• Deep, working knowledge across the full Yardi platform, including leasing & residential (Voyager, RentCafe, screening, lease execution, renewals); marketing (ILS feeds, listings, pricing, availability syncs); accounting & finance (GL, AR/AP, CAM reconciliations, bank syncs); maintenance (work orders, vendor setup, inspections); reporting (custom reports including AR aging); and system administration (users, roles, departments, property lists, corp/CPall groups)
• Experience managing department structures and consolidated reporting groups (corporate and CPall) in Yardi
• Experience configuring property lists and system settings during new asset onboarding and transitions
• Experience setting up properties, units, and marketing configurations from scratch, ideally in a transition or acquisition context
• Proven ability to manage user access and role-based permissions with an understanding of security best practices
• Proven ability to prioritize and respond to support requests under SLA-type time constraints
• Strong written communication skills for ticket documentation, escalations, and cross-team coordination
• Self-directed and comfortable working independently in a fully remote environment

HQ Team Perks + Benefits

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
  *Premiums apply for spouse, dependent, or family coverage plans
• Plan in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Flexible Time Off: Sentral fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.