Receptionist Security Officer

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.


As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past 13 consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.


How You'll Make an Impact:

You will provide a safe, secure and comfortable environment for youth, employees and visitors of Mercy Home for Boys & Girls. To perform all receptionist and security related duties.

In this Role, you will:

• Provide security coverage for the schedule provided.
• Monitor all security camera monitors for suspicious activity and take appropriate action.
• Prepare security reports for shifts worked commenting on 1) security of all doors and windows 2) physical condition of campus 3) suspicious people or activities, etc.
• Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.
• Greet visitors, check them in following Agency procedures, and call staff to receive and escort their guests.
• Accept all phone calls promptly and transfer to appropriate extension, or provide information in response to inquiries about the Agency.
• Call police or fire department when appropriate, such as for fire, thefts, robberies, suspicious activity, altercations on campus, etc.
• Maintain dialogue with Residential Programs staff regarding youth curfews, AWOL youth, and other youth-related concerns.
• Issue and track all Agency keys and van credit cards.
• Accept all packages and donated items and label them appropriately.

What we need from you:

• Security experience preferred.
• Experience in reception or customer service preferred.
• Ability to monitor activity and security cameras and detect and appropriately act on security issues.
• Ability to interact effectively with the all employees, youth, residents' families, volunteers and the general public.
• Ability to display professional appearance, a pleasant disposition, and helpful attitude.
• Excellent customer service interpersonal, oral, and written communication skills.
• Proficiency in PC systems, including Microsoft Word as well as the ability to become proficient in other software packages and programs (such as Security Software).
• Ability to read and write detailed reports. Ability to follow oral and written instructions.

• Ability to maintain confidentiality.
• Ability to maintain professional demeanor while exercising judgment and discretion in work.
• Ability to lift to occasionally lift, carry and put away parcels weighing up to 30 pounds.

• Ability to attend required Agency trainings and maintain necessary training compliance including CPR, First Aid and AED training.
• Maturity and sensitivity to cultural and individual differences.

• Commitment to the mission, values, and goals of the Agency.

• Ability to see, hear and speak clearly.
• Regular and predictable attendance including holidays, weekends and overnight shifts.

Basic Information / Schedule Details

Wed 4pm-8pm

Thursday 4pm-8pm

Friday 2pm-10pm

Saturday 4pm-10pm

Sunday 4pm-10pm

Pay: $22 Hourly, Part-Time

Location: West Loop Campus- 1140 W Jackson Chicago, IL 60607

For information on benefits please follow this link-

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development.


We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

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