Assistant General Manager

Job Info Job Number: 26084240 Job Category: Property Leadership Location: 1856 Remount Rd, Gastonia, North Carolina, United States, 28054 Schedule: Full Time Position Type: Management Expiration Date: 08/23/2026 Job Overview We are seeking an Assistant General Manager to support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and driving financial success. The ideal candidate thrives in a fast‑paced environment, excels at team leadership, strategic planning, and enjoys working with top hospitality brands. Why Join Maya Hotels? Maya Hotels is a leading name in hospitality, representing brands such as Courtyard by Marriott, Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. We are committed to excellence, a welcoming atmosphere, and ongoing career growth opportunities. Financial Leadership Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability. Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty. Team Development & Leadership Plan, assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements. Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed. Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies. Foster teamwork and quality service through effective communication with department heads. Lead by example and demonstrate Maya Hotels’ core values. Guest Experience Interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials. Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities. Operational Excellence & Responsible Business Practices Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies. Serve as a public relations representative, promoting the hotel and brand within the local community. Drive team engagement in community activities, business partnerships, and sustainability initiatives. Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint. Maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention. Support and promote hotel recycling and sustainability programs. Education, Skills and Abilities Education: Bachelor’s degree in hospitality management, business, or a related field preferred. Experience: 2+ years of hotel management or supervisory experience; experience with Hilton, IHG, or Marriott brands is a plus. Leadership & People Management: Proven ability to motivate, train, and lead a successful hospitality team. Financial Acumen: Strong budgeting, forecasting, and revenue‑management skills. Guest Relations: Passion for enhancing guest experiences and maintaining high service standards. Problem‑Solving & Decision‑Making: Ability to remain calm under pressure and resolve challenges efficiently. Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships. Flexibility: Willingness to work varied schedules, including evenings, weekends, and holidays as needed. Physical Requirements Ability to stand and walk for extended periods during hotel inspections and guest interactions. Ability to lift and carry up to 25 lbs. occasionally (e.g., reports, supplies). Frequent bending, reaching, and handling office equipment. Comfortable working in a fast‑paced hospitality environment with changing demands. What We Offer Medical, Dental, and Vision Insurance, 100% Employer‑Paid Life Insurance, Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance, 401(k) with Employer Contribution, Employee Referral Program, hotel discounts, paid time off, competitive salary, performance‑based bonuses, career growth opportunities, and a supportive work environment. Salary Range: $55,000 - $60,000 Equal Opportunity This company is an equal opportunity employer. #J-18808-Ljbffr Courtyard by Marriott