Director of Revenue Management Operations

JOB SUMMARY

Leads rooms inventory management and activities and staff. The position will partner with stakeholders on setting sales and revenue strategies. Position has overall responsibility for managing rooms inventory as well as other revenue streams (IE special events tickets and rooms packages, pool cabanas, water attraction tickets/packages) and verifies inventory is allocated and restricted properly to maximize revenue and profits. Verifies that all rates, packages, and hotel sales strategy information is built in the hotel inventory systems. Position is accountable for preparing forecasts, budgets and projections.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Revenue Management Projects and Strategy

• Provides leadership and expertise for revenue management inventory systems.

• Optimizes transient rates and inventory.

• Serves as a demand expert for team members, GMs, and regional stakeholders.

• Provides recommendations to improve effectiveness of revenue management processes.

• Serves as a Revenue Management mindset champion across disciplines such as special events, group housing, event management etc.

• Provides process leadership on all top line impacting areas: transient projections, pool revenue, special events revenue etc.

• Serves as subject matter expert on Transient demand driving activities, working with Marketing.

• Prepares budgets for transient and ancillary revenue streams.

• Champions a Revenue Management mindset on all potential revenue generating areas: Restaurants, parking, retail space, etc.

• Champions relationships with OTA Market Managers, GDS service providers (Travelclick, etc.).

• Contributes to sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.

• Provides inventory management functional expertise and leadership to sales leaders.

• Provides revenue management functional expertise and leadership to general managers, property leadership teams and key stakeholders.

• Provides critical input for development of property sales strategy.

• Prepare for and lead sales strategy meetings.

• Understands and accurately represents individual property sales needs.

• Oversees the management of room authorizations, rates and restrictions.

• Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.

Analyzing and Reporting Revenue Management Data

• Actively participates in the weekly and long-range forecasts.

• Compiles information, analyzes and monitors actual sales against projected sales.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Evaluates results to choose the best solution and solve problems.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Provides input for forecasts of revenue, profit, demand and occupancy for rooms and function space for 3-month and 6-month, long-range and budget.

• Prepares revenue and profit opportunity analysis.

• Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.

• Extracts and analyzes data in order to draw viable/actionable business conclusions.

• Compiles information, analyzes and monitors actual sales against projected sales.

• Assists with account diagnostics process and validates conclusions.

Building Successful Relationships

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

• Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.

• Serves as the liaison, when necessary, between property and regional/corporate systems support.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.