Customer Service Coordinator

Customer Service Coordinator

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

We are seeking experienced Customer Service professionals, ideally with a background in property management, who are passionate about delivering exceptional customer experience and thrive in a fast-paced environment. Your primary objective is to leverage your expertise in resident relations, conflict resolution, and service coordination to create and maintain a highly customer-focused environment.

This position is based in our office in Dallas, TX with the opportunity to work from home Saturday.

The Role

• Create and maintain a high service, customer-focused approach, and environment
• Work independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leaders
• Answer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents' needs
• Assist on resident portal concerns or general usage questions
• Act as the day-to-day SME for maintenance operations, ensuring service requests are prioritized appropriately and completed in a timely fashion
• Coordinate with Field Operations teams to monitor service request dashboards and ensure work orders meet company standards and timelines
• Assist on both prospect and resident ledgers; answering questions and troubleshooting
• Complete resident welcome calls and emails
• Assist with smart home account creation, accessing the locks, realtor codes, and trouble shooting
• Other activities as assigned by your manager.

Qualifications and Experience

• High school or GED
• 1+ year of administrative or customer service experience, with Property Management experience a plus
• Previous experience using property management software is preferred
• Ability to work effectively under pressure and manage escalated calls with a calm demeanor
• Impeccable detail orientation, with excellent organization skills
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality
• Possess effective problem-solving skills
• Intermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with Adobe
• Effective communication skills, both verbal and with ability to write clear and concise correspondence
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information. The Role Will Require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner
• Standard workdays are Tuesday through Saturday 9am 6pm with occasional evening and weekend overtime hours

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.